Swathi R Ponde

• Experienced in implementing and supporting SAP projects across consumer products, finance, logistics, pharma, and electronics, delivering client-focused solutions.
• Extensive experience working with global MNC clients such as Medibank, DHL, Teva Pharmaceuticals, NPower, Scottish Power, and Kraft Foods.
• Currently serving as an SAP HANA, SAP BTP, and SAP Build Consultant for Juniper Networks.
• Developed OData APIs for creating complaints and sales orders in CRM from external tools (including SFDC), supporting full CRUD operations.
• Hands-on experience in SAP Build, SAP Joule, and automation of applications.
• Expert in performance tuning of long-running jobs and batch processes using parallel processing and modern ABAP syntax.
• Leveraged IBM Consulting Advantage Gen AI tools to automate SAP test case generation and enhance delivery processes.
• Enhanced OData services with custom annotations in the complaints area, reducing average wait and delay times by 30%.
• Created custom components and search/result views using RAP and CRM Web UI, based on database models.
• Strong expertise in UI enhancements: validations, cross-system integrations, filtered data loads, popups, BADIs, and dynamic behavior changes.
• Developed CDS views and exposed them as OData services, improving critical Complaint Search performance by 60%.
• Implemented user exits, BADIs, and enhancement spots to provide flexible and scalable business processes.
• Mentored junior ABAP developers, improving overall team delivery timelines by 25%.
• Enhanced CRM Web UI for SAP complaints and quote management, increasing user satisfaction scores from 70 to 85.
• Strengthened order-to-cash processes in SD by developing complex ABAP programs, boosting sales efficiency by 20%.
• Led a major enhancement of the Change Management module, streamlining transport automation and system landscape transitions, increasing efficiency by 50%.
• Implemented automated checks and workflow validation in Change Management, reducing manual effort by 70%.
• Improved master data accuracy by 20% through custom ABAP data validation and cleansing programs.
• Optimized critical batch jobs through ABAP code tuning, cutting execution times by up to 50%.
• Implemented major SAP CRM Web UI improvements, improving change management usability, and reducing turnaround time by 20%.

Senior Developer and Key Technical Contact – SAP IT Project.

• Working as a Senior Developer and Key Technical Contact in the SAP IT Project, responsible for end-to-end technical oversight.
• Efficiently handled tickets within agreed timelines, consistently meeting client expectations.
• Developed comprehensive solution documents covering business process knowledge for each product area, and updated the internal wiki with commonly occurring support scenarios.
• Acted as the primary technical contact for complex issues, ensuring quick resolution and communication.
• Served as a key member in SAP CRM 7.0 EHP1, EHP2, and EHP3 upgrades, with a strong working knowledge of SPAU adjustments.
• Created IT use-case documents for the developments carried out.
• Performed post-go-live testing to ensure business processes remained unaffected by new enhancements.
• Developed custom reports to correct and validate database entries where required.

Kraft Catalyst Project – Key Contributions and Achievements.

• Served as an Application Developer in the Kraft Catalyst Project, delivering high-quality CRM solutions.
• Acted as the Defect Prevention Coordinator, ensuring quality control and the reduction of recurring issues.
• Conducted training sessions to build CRM ABAP capabilities within the Kraft Support Team.
• Developed high-level design documents and technical specifications based on the functional requirements shared by the client.
• Responsible for implementing code changes and enhancements in alignment with business needs.
• Documented test cases and executed thorough unit testing for developed objects and reports.
• Provided knowledge-sharing sessions to newly onboarded team members.
• Maintained and updated internal business process documents to ensure consistency and compliance.
• Performed troubleshooting and issue resolution for standard BSP applications and CRM standard functionalities.
• Added new custom fields on SAP CRM WebUI using the Application Enhancement Tool (AET).
• Contributed to IBM’s knowledge base by submitting learnings to IBM’s SAP Practitioner Portal.