Swathi Shivashankar
Bengaluru
Summary
Experienced professional with 9+ years of expertise in SaaS Sales, Strategy & Planning, Business Management, Solution Sales, Corporate Sales (B2B and B2C), and Key Account Management. Comprehensive understanding of the sales life-cycle and client relationship management. Known for strong sense of responsibility, collaborative mindset, and a knack for achieving results. Continuously seeks opportunities to learn and grow, leveraging every scenario to enhance skills and expertise.
Overview
9
9
years of professional experience
Work History
Account Executive - ESMB
Salesforce
01.2024 - Current
- Successfully managed and grew relationships with ESMB segment customers in South India, driving revenue growth.
- Consistently overachieved sales quotas, ranking in the top 10-20% of the company.
- Closed complex sales cycles by effectively engaging C-level executives and demonstrating product value.
- Maintained accurate sales forecasting in Salesforce, ensuring pipeline visibility and revenue predictability.
- Delivered compelling product demonstrations via the web, leading to increased customer adoption and retention.
- Proven ability to thrive in a fast-paced, team-oriented environment with strong CRM and sales methodology expertise.
Account Executive - Commercial/Mid Market
Zoom Video Communications India Private Limited
02.2022 - 12.2023
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Account Executive - SMB
Zoom Video Communications India Private Limited
01.2021 - 01.2022
- As an account executive, I cater to collaboration needs of various entities in India + SAARC region and help them leverage Zoom's highly scalable technology via APIs and SDKs
- Establishing technical partnerships with digital natives, helping them integrate Zoom into their platforms to elevate customer experience and drive incremental revenue.
- Work closely with channel partners to tap into new opportunities and grow business
- Accolade: Achieved 100% of sales quota FY 2021-2022 and On-boarded SMB’s first ever Integrated System Vendor (ISV) partner at Zoom
Strategic Sales Account Manager
HackerEarth Technologies Private Limited
04.2019 - 09.2020
- Responsible to provide tailor made solutions to clients to assist them in fulfilling their objectives around Talent Branding, Innovation, Crow-sourcing, Product Adoption, Tech Branding, Employee Engagement and build relevant Talent Pipeline via Hackathons and Hiring Challenges
- Accolade: Increased customer retention with 100% renewal
Account Manager - Assistant Manager
Times Business Solutions, Division of Times Internet Limited
10.2017 - 04.2019
- Managing and acting as a single POC for 200+ accounts - PAN India
- Responsible for Account Management for Enterprise Clients across industries and cater to their talent sourcing and technical talent assessing needs.
- Accolade: Recognized as “The Best Rookie South” in 2018 for highest product sale till date worth 62,925 USD
New Gen Leader
Ibis Novotel Bengaluru Techpark, New
07.2016 - 09.2017
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Ibis & Novotel Bengaluru Techpark.
- Accolade: Awarded as a Star Executive for Excellence in service for the month of June, 2017
Education
Bachelors of Hotel Management - Hotel Management
Christ University
Skills
- Customer Relationship Management
- Strategic Consultative Selling
- Proactive Objection Management
- Product Demonstrations
- Data-Driven Forecasting
- Research and analysis
- CRM Software Proficiency
- Effective Negotiation
Languages
- Fluent : English, Hindi & Kannada
- Beginner : French
Timeline
Account Executive - ESMB
Salesforce
01.2024 - Current
Account Executive - Commercial/Mid Market
Zoom Video Communications India Private Limited
02.2022 - 12.2023
Account Executive - SMB
Zoom Video Communications India Private Limited
01.2021 - 01.2022
Strategic Sales Account Manager
HackerEarth Technologies Private Limited
04.2019 - 09.2020
Account Manager - Assistant Manager
Times Business Solutions, Division of Times Internet Limited
10.2017 - 04.2019
New Gen Leader
Ibis Novotel Bengaluru Techpark, New
07.2016 - 09.2017
Bachelors of Hotel Management - Hotel Management
Christ University
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