Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
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SWATHI S PRAKASH

Gurgaon

Summary

Seeking a position where I can leverage my acquired knowledge, while expanding my experience in the field I am passionate about. Known for my practical approach, amiable demeanor, and strong cultural values, I prioritize accuracy and precision in all endeavors. With excellent communication skills, I aim to enhance transparency and drive productivity within the organization, driven by a deep motivation and passion for achieving results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Travel Service SME, Premium

Expedia Group
Gurgaon
04.2025 - Current
  • Provided expert guidance on product specifications and best practices.
  • Collaborated with cross-functional teams to enhance product knowledge and training.
  • Developed and maintained comprehensive documentation for processes and procedures.
  • Supported project management initiatives by providing subject matter insights and recommendations.
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
  • Maintained positive working relationship with fellow staff and management.

Traveler Service Associate, Premium

Expedia Group
Gurgaon
05.2023 - 04.2025
  • Provided comprehensive customer service across all Expedia brands in EMEA, APAC, LATAM, and NA regions.
  • Utilized Voyager and GDS systems for efficient booking of flights, hotels, and rental cars.
  • Resolved customer inquiries promptly via phone, email, and chat, ensuring high satisfaction.
  • Offered personalized travel recommendations based on client preferences.
  • Maintained accurate records of interactions and transactions, adhering to company policies.
  • Collaborated cross-functionally to ensure seamless service delivery.
  • Enhanced client service procedures, improving NPS and Follow Up Rate (FUR).
  • Supported premium members in managing loyalty program benefits.
  • Thrived in dynamic environments, catering to diverse traveler preferences.
  • Increased satisfaction through friendly and informative service.
  • Collaborated with vendors to develop tailored travel itineraries.
  • Managed complex travel changes and emergencies efficiently.
  • Identified and escalated customer issues promptly.
  • Maintained expert-level product knowledge to advise customers effectively.

Senior Inside Sales Specialist

Simplilearn
Bengaluru
05.2022 - 03.2023
  • Superior communication skills with ability to understand client needs and close sales.
  • Excellent written, phone, and email communication skills.
  • Recognised for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Business Development Representative - Inside Sales

upGrad
Bangalore
08.2021 - 05.2022
  • Collaborated with team members to achieve target results.
  • Consistently exceeded individual sales targets.
  • Achieved service time and quality targets.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Planned and executed new strategies to increase sales.
  • Engaged with customers to better understand needs and deliver excellent service.

Education

BBA - Entrepreneurship, Commerce

Reva University
Bengaluru, KA

12th - Science

RMK Residential School
Chennai, TN

10th -

Vitala Public School
Port Blair, AN

Skills

  • Proficient in Voyager
  • Proficient in GDS (Amadeus and Farelogix)
  • Ability to handle multiple tasks
  • Ability to prioritize effectively
  • Knowledge of travel industry trends
  • Strategic thinking
  • Analytical skills
  • Problem-solving skills
  • Conflict resolution skills
  • Proven track record of exceeding sales targets
  • Driving revenue growth
  • Proficient in CRM software (Salesforce, Voyager and Lead square)
  • Process documentation
  • Customer inquiry resolution

Certification

  • English Certification from Pearson
  • Participated in Intern Meet for Big Basket NSRCEL IIM Bengaluru, 2019
  • Saylor.org Academy - Small Business Management certification
  • My Captain Entrepreneurship course certification
  • Coursera - Fundamentals of Visualisation with Tableau certification

Hobbies and Interests

  • Dancing
  • Travelling
  • Cooking

Languages

  • English
  • Hindi
  • Telugu
  • Kannada

Timeline

Travel Service SME, Premium

Expedia Group
04.2025 - Current

Traveler Service Associate, Premium

Expedia Group
05.2023 - 04.2025

Senior Inside Sales Specialist

Simplilearn
05.2022 - 03.2023

Business Development Representative - Inside Sales

upGrad
08.2021 - 05.2022

BBA - Entrepreneurship, Commerce

Reva University

12th - Science

RMK Residential School

10th -

Vitala Public School
SWATHI S PRAKASH