Swathi U.S
R T Nagar
Summary
To work in a professional environment where I can use my skills and knowledge for Organizational and personal growth.
Experienced with managing service delivery operations to ensure client satisfaction. Utilizes strong project management skills to streamline processes and improve efficiency. Track record of effective resource allocation and stakeholder communication.
Overview
5
5
years of professional experience
2
2
Certifications
1
1
Language
Work History
ASDM (Associate Service Delivery Manager)
IndusInd Bank Ltd
Bangalore
08.2022 - 08.2024
- Cash handling.
- Responsible for sales of branch clients and servicing walk-in customers, handling queries, and providing information on different products and services.
- Checking KYC documents on new client account opening forms.
- Looking after client servicing at the branch lobby.
- Business lead generation and passing to the relevant sales channel.
- Managing the overall client satisfaction scorecard for the branch
- Authorization and audit checks for all operational transactions.
- Built strong partnerships with vendors to improve product offerings, streamline procurement processes, and reduce costs.
- Ensured compliance with industry regulations and company policies by closely monitoring team activities and providing necessary Coordinated communication to impact scope, budget, risk and resources
- Oversaw employee development program and provided career path opportunities to drive talent advancement and retention efforts.
- Mentored junior team members, providing guidance on best practices and professional growth opportunities.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Established a positive work environment that encouraged open communication, teamwork, and employee engagement.
Accountant and BDA
Supreme Solar Devices (Supreme Solar Project Private Limited)
Bangalore
04.2019 - 07.2022
- Maintaining account books.
- Maintaining the purchase and sales transactions.
- Tracking payments to internal and external stakeholders.
- Deal with the bank for official purposes and fulfillment of requirements.
- Team handling.
- Involves sales and marketing activities, and is responsible for developing marketing.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
- Collected and reported monthly expense variances and explanations.
Education
MBA - Finance
AJ Institute of Management
Mangalore01.2018
DCM - Diploma in Co-Operative Management
KICM
Moodbidri01.2016
BCOM - undefined
KSS College
Subrahmanya01.2015
PUC - Commerce
St. Jokims PU College
Kadaba01.2012
SSLC - undefined
St. Jokims high School
Kadaba01.2010
Skills
Accounts payable
Transaction processing
Payment processing
Follow-up skills
Microsoft Excel
Adaptability and flexibility
Customer satisfaction
Flexibility to work in any type of assignment
KYC process
Certification
HDCA [Higher Diploma In Computer Application] - Computer concept, Tally, MS-Word, MS-Excel, Internet, Multimedia, PageMaker, Photoshop, CorelDraw, Nudi.
DECLARATION
I hereby declare that the above mentioned information is correct up to my knowledge and bear the responsibility for the above mentioned particulars.
ADDITIONAL INFORMATION
- Participated cultural activities in school and college level. Got prizes in taluk level and Participated in state level.
- Participated in sports and games at school & college. Got individual championships.
- State level 1st rank in “International Chintana Science Examination”.
Timeline
ASDM (Associate Service Delivery Manager)
IndusInd Bank Ltd
08.2022 - 08.2024
Accountant and BDA
Supreme Solar Devices (Supreme Solar Project Private Limited)
04.2019 - 07.2022
DCM - Diploma in Co-Operative Management
KICM
BCOM - undefined
KSS College
PUC - Commerce
St. Jokims PU College
SSLC - undefined
St. Jokims high School
MBA - Finance
AJ Institute of Management