Swathi Veeraganesh
Chennai
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Red Grape Business service
Chennai
11.2021 - 11.2024
- Answered customer emails and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Developed strategies for increasing customer satisfaction scores over time.
- Maximized revenue by proactively building and managing key customer relationships.
Education
B.tech - Computer Science
Dr. M.G.R. Educational And Research Institute
Chennai,India05-2019
12th - Computer Science
St.Mary's.Mat.Hr.Sec.School
Chennai,India04-2015
10th - Computer Science
St.Mary's.Mat.Hr.Sec.School
Chennai,India04-2013
Skills
- Customer service excellence
- Live chat support
- Email management
- Training and mentoring
- Complaint resolution
- Typing proficiency
- Executive management support
- High-energy attitude
- Research and due diligence
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
- Certificate in Oracle, Java, SQL
- Certificate in Data Analytics
- Manual Testing(studied online)
Affiliations
I'm adaptable, curious, and comfortable with uncertainty, which allows me to approach challenges with an open mind
I'm risk-taking, and I have a willingness to challenge assumptions and conventional wisdom
I always seek to expand my knowledge, skills, and experiences, leading to personal and professional growth
I prioritize my mental health, engaging in activities that promote positive emotions, mindfulness, and stress management
References
References available upon request.
Timeline
Customer Service Advisor
Red Grape Business service
11.2021 - 11.2024
- Certificate in Oracle, Java, SQL
- Certificate in Data Analytics
- Manual Testing(studied online)
B.tech - Computer Science
Dr. M.G.R. Educational And Research Institute
12th - Computer Science
St.Mary's.Mat.Hr.Sec.School
10th - Computer Science
St.Mary's.Mat.Hr.Sec.School
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