Swathi A S
Process Trainer And Team Manager
Ramanagara
Summary
Hardworking Process Trainer with extensive knowledge products and related processes. Collaborative team player adept at working with sales and marketing to understand training needs. Eager to apply skills and 8 years of experience to a long-term position.Customer-oriented sales professional with over 8 plus years of experience building relationships, retaining top accounts and growing profit channels. Self-motivated leader with expertise in introducing products, and implementing pricing models and inventory controls. Effective motivator identifying customer needs to deliver solutions. Tactical team builder and strategic planner with experience in consumer-based product sales vertic .Veteran Process Trainer focused on improving existing programs and developing new offerings. Adept at delivering material through a variety of methods, both remotely and on-site. Ready to bring 8 years of experience to a challenging role at the companies.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Process Trainer and Team Manager
Geeklurn Edutech services private limited
Bangalore
2021.12 - Current
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs ( SOP's)
- Developed new and improved training programs to fit underserved areas.
- Communicated with sales team to maintain firm grasp of training requirements.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Trained and mentored 50 plus new personnel hired to fulfill various roles.
- Developed and implemented updating training programs for 50 plus employees.
- Handling every month a team of 5-10 trainees , make sure they achieve there target during the training period .
- Continuously overachieving every month by achieving 120-150 % of my team target by generating 1 cr plus every month.
- As a individual contributor generated 1 cr plus and rewarded as fastest 1 cr achiever.
- Every month my team is able to be a top performing team continuously once i started handling that team.
Learning Consultant
Great Learning
Bangalore
2021.02 - 2021.11
- Familiarize themselves with the company's vision and mission, seeking to accomplish set goals and objectives.
- Built long-lasting and extensive customer relationships by partnering with them and understanding their needs.
- Monitored inbound sales enquiries by email and CRM.
- Worked with customer service team on any client issues.
- Worked on company sales strategy with senior business team. Managed team of 6 junior sales executives.
- Negotiated contracts with prospects and clients.
- Used a content, friendly approach when interacting with clients, maintaining excellent relationships by being helpful and supportive. Contacted prospects by phone, email and in-person.
- Met and presented to prospects in offices settings and via Zoom. Monitored inbound sales pipeline using Lead Squared systems.
- Closely monitored sales team performance, ensuring individuals stayed on track to meet targets, offering extra training where needed.
- Tracked emerging industry trends and competitor activities by researching, networking and analyzing analytics.
- Generated and presented sales, revenue and expenses report to management teams for review.
- Actively closing sales and Achieving weekly/monthly/quarterly/annual sales targets.
Senior Career Counselor
Agastya Edu tech services pvt Lmt
Bangalore
2019.12 - 2021.02
- Developed career and education plans based on individual needs.
- Helped students evaluate course choices and select relevant classes.
- Provided individualized counseling approaches based on socioeconomic status and cultural background.
- Maintained knowledge of market and diverse career opportunities.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Worked with team to continuously improve career and placement opportunities for students.
- Developed program to work with students and increase interest in higher learning.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Met with parents to resolve conflicting educational priorities and issues.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Mentored junior staff on compliance, procedural and performance strategies.
- Kept detailed records of individual histories, scores and documents.
- Scheduled new hire training, managed documentation and resolved initial concerns to support efficient on-boarding.
Head of Commerce Department
Universal PU college
Ramanagara
2017.05 - 2019.11
Senior Professor
Shanthinikethan PU and Degree College
Ramanagagara
2011.06 - 2014.05
Education
Bachelor of Education - Business Studies And Management
Sharada BE.d College
Ramanagara 2018.06 - 2020.04
Master of Commerce - Accounting And Finance
RC College of Commerce And Management
Bangalore 2009.06 - 2011.06
Bachelor of Commerce - Financial Accounting
Government First Grade College
Ramanagara 2006.06 - 2009.05
Skills
Team leadership and coaching
Team building and development
Teamwork and contribution
Processes and procedures
Efficient and reliable team player
Operational policies and processes
Team leadership and direction
Standard Sourcing Process
Proactive and team player
Business processes understanding
Payment processing understanding
Team training and development
Team building and leadership
Onboarding and hiring processes
Individual and team goals
Process understanding
Staff development and team building
Additional Information
- Awarded as a Sales champ in Agastya Edu tech by generating 75 lakhs every month as a individual performer.
- Awarded as a Raising Star in Great Learning in the first month and known for 1 day closing .
- Awarded as Fastest 1 cr achiever within the span of 5 month as a individual performer in Geeklurn Edu tech Services private Limited.
- Got 2 promotions with in the span of 10 months in Geeklurn Edu tech Services
Certification
Certified Leadsquared Administrator
Timeline
Certified Leadsquared Administrator
2022-05
Process Trainer and Team Manager
Geeklurn Edutech services private limited
2021.12 - Current
Learning Consultant
Great Learning
2021.02 - 2021.11
Senior Career Counselor
Agastya Edu tech services pvt Lmt
2019.12 - 2021.02
Bachelor of Education - Business Studies And Management
Sharada BE.d College
2018.06 - 2020.04
Head of Commerce Department
Universal PU college
2017.05 - 2019.11
Senior Professor
Shanthinikethan PU and Degree College
2011.06 - 2014.05
Master of Commerce - Accounting And Finance
RC College of Commerce And Management
2009.06 - 2011.06
Bachelor of Commerce - Financial Accounting
Government First Grade College
2006.06 - 2009.05