Swathi Chandana Palukuru

Influential digital technology/transformation leader and intrapreneur specializing in software/service delivery, known for transforming organizations to embrace global technology trends, embrace strategic imperatives to be future ready, leading innovation/change through competency and culture change while building and coaching resilient, high-performing and inclusive teams with cutting edge future capabilities - highly self-motivated, visionary, collaborative and resilient.

• Since May 2018 - Director | Natwest group, Chennai

• Jun 2007 to May 2018 - Assistant Vice President | BACI (Non-bank subsidiary of Bank of America), Chennai

• Oct 2005 to Jun 2007 - Software Designer | Hewlett Packard Global Soft Limited, Chennai

• Sep 2003 to Oct 2005- Software Engineer | Infosys Technologies Limited, Chennai

• Extensive experience as a portfolio manager, service delivery manager, technology risk and controls manager, technology solution architect, product owner, and techno-functional leader with strong decision making skills.
• Vast experience with Agile and DevSecOps digital transformation programs in large technology/domain areas, including defining, developing, operating, and delivering large, strategic programs with technical solutions to real business challenges/performance in banking.
• Strong experience supporting and managing applications and change in large, matrixed organizations by adopting future ready strategies and collaboration across teams.
• Optimal and strategic vendor management, efficient outsourcing of business-critical services in line with regulatory requirements.
• SIAM (Service Integration & Management) Integration of the IT service supply chain to increase flexibility, efficiency and service quality.
• Efficiently manage "first time right' and 'zero defect' delivery, achieve operational excellence through continuous improvement, mature SDM (Software Dev Methodologies).
• Identified opportunities to leverage data analytics, machine learning, and AI capabilities across multiple domains for better risk management and strategic execution.
• Saved time and efficiency by 35% by voluntarily automating business processes, enabling the functional testing team to learn about and contribute to RPA and data tools.
• Achieve approximately $1 million in savings by using RPA to automate processes in a proactive manner by building capabilities and implementing Prototype Driven Dev (PDD) and Test-Driven Dev (TDD).
• Consistently driving innovation in BU as a sponsor, leading not only to new ideas and ways of working, but also to synergies and efficiency gains in existing applications.
• Drastically improve team productivity and SLAs by driving TwO (Tech with Ops) and Azure adoption among domain teams and increase adoption by 30% in one year.
• Strong leadership skills in leading cross-geo, scaled agile, large scrum and kanban teams; achieving budget and cost efficiency goals by Simplifying.
• Robust stakeholder management - established a smooth and two-way communication channel with globally dispersed stakeholder teams, bridging gaps and ensuring smooth and successful deployments/efficiencies.
• Extensive international work experience: USA, UK and APAC