Swathi J
Sales Associate
Bengaluru,KA
Summary
Passionate about delivering exceptional service, I am genuinely excited to Contribute, patient, empathetic and highly communicative nature to any team. With a natural talent for problem-solving, trouble shooting and investigation, I am dedicated to the success of esteemed organizations. Currently seeking a position that allows me to utilize my skills and abilities.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Inside Sales Representative
TTI Electronics Asia Pvt Ltd
01.2024 - Current
- Developed and implemented escalation protocols that reduced unresolved issues
- Proficient in using Citrix ERP systems for order processing, order fulfillment, inventory tracking, and data management.
- Coordinated with multiple teams planning, stock allocation, order bookings, and material readiness to support customer.
- Developed strategic inventory plans, and led demand planning and operations.
- Enhanced customer satisfaction through attentive service and addressing concerns promptly.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Updated and maintained master customer data to ensure accuracy, consistency, and compliance across ERP and CRM systems and and collaborated with sales, finance, and operations teams to ensure seamless order processing and account management.
Senior Customer Service Representative
Arrow Electronics (India)Pvt Ltd
10.2021 - 01.2024
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Proficient in using Oracle systems for order processing, order fulfillment, inventory tracking, and data management.
- Collaborate with sales, FAE and marketing team to ensure smooth order fulfillment and deliver shipments asper lead time
- Interacted with customers via email and telephone to manage orders, shipments, payments, and inventory depletion, ensuring timely and accurate communication.
- Organizing Customer Contact database, and monitors responses to customer requests and queries to minimize gaps in customer service delivery.
Customer Service Representative
Avnet India Pvt Ltd
10.2017 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Proficient in using SAP systems for order processing, order fulfillment, inventory tracking, and data management.
- Identified customer needs through forecast analysis and implemented preplanning strategies to ensure demand fulfillment
- Planning on-time shipments, resolved RMA (Return Merchandise Authorization) cases, and coordinated drop shipments to ensure seamless delivery operations
- Interacting with customer through E-mail and telephone for Orders/ shipments, payment, inventory depletion, and Interact with customer and supplier for pull – in / Push out of materials.
Inside Sales Coordinator
Swift Electrocomp Solutions Pvt Ltd
09.2016 - 10.2021
- Quote to cash
- Collaborate with senior sales staff to create and maintain sales reports
- Setting up weekly, monthly, quarterly sales plan
- Follow-up with Sales team for customers Purchase Order and AR / Pending Payment
- Implementing systems to avoid situations like over-stocking or out-of-stock
- Developing reports on inventory and monthly/ weekly/quarterly sales reports
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Used CRM software to maintain detailed contact logs and account records.
Purchase Assistant
Purchase Assistant
05.2013 - 08.2016
- Negotiated favorable pricing with suppliers, achieving significant cost savings for the company.
- Maintained records of transactions and contracts for tax and future purchase reasons in ERP
- Researched competitors' market and revenue to determine shortfalls and opportunities for new business and market capture.
- Assisted in the development of annual budgets, ensuring timely procurement of necessary materials and resources.
- Setting up the weekly, monthly, quarterly procurement plan of raw material.
- Developed alternate local sources for imported raw materials, leading to cost savings and reduced lead times. Implemented inventory control systems to prevent overstocking and stockouts, minimizing production delays and financial losses. Prepared detailed procurement and material usage reports for the Purchase Manager
Education
Bachelor of Business Management - Finance And Marketing
CB Bhandari Jain College
Bangalore 04.2001 -
Skills
Order Management
Inventory Management
Forecasting & Demand Planning
Quoting & Proposal Writing
Customer Relationship Management
Sales Forecasting
Manage Escalation
Time Management
Tools and software
· SAP
· ORACLE
· Citrix ERP
· Microsoft Office
Hobbies
Outside of work, I enjoy reading a variety of books that broaden my perspective, from personal development to industry trends. Traveling allows me to explore new cultures and adapt to different environments, which I find both inspiring and enriching. I also find balance through fitness and music — staying active keeps me energized, while music helps me relax and refocus. Cooking is another passion of mine, where I love experimenting with new cuisines and flavors as a creative outlet.
Timeline
Inside Sales Representative
TTI Electronics Asia Pvt Ltd
01.2024 - Current
Senior Customer Service Representative
Arrow Electronics (India)Pvt Ltd
10.2021 - 01.2024
Customer Service Representative
Avnet India Pvt Ltd
10.2017 - 10.2021
Inside Sales Coordinator
Swift Electrocomp Solutions Pvt Ltd
09.2016 - 10.2021
Purchase Assistant
Purchase Assistant
05.2013 - 08.2016
Bachelor of Business Management - Finance And Marketing
CB Bhandari Jain College
04.2001 -
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