Swathi Ranganatha
Bangalore
Summary
To be a part of an organization that provides an opportunity for growth and versatility and prove myself as an asset to the organization by intellectual knowledge, hardworking and sincerity, having strong planning and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Consulting Engineer
Cisco Systems
Bangalore
07.2011 - Current
- Worked as CSE for Cisco HTEC and TAC customers dealing with all Cisco Unified Communications Products: CUCM, MS, CUC, IMP
- Responsible for providing effective technical and non-technical solutions to real time issues faced on the production servers.
- Detailed research and documentation of the overall issue for any severity.
Education
B.E. in Instrumentation Technology -
R V College of Engineering (2007-2011)
Bangalore07-2011
Skills
- Understanding of Industry standard protocols like IP, TCP, SIP, H323, SCCP, MGCP, SDP, RTP
- Troubleshooting High CPU and High Virtual memory on CUCM and CUC
- Good knowledge of CUCM and CUC trace reading
- Good with Linux platform and commands
- Conformable with Wireshark capture reading
- Expertise in configuring and troubleshooting following Call manager features: Call routing, database replication, Install and upgrade, Audio quality, Media resources
Affiliations
- Escalation Engineer for Unity Connection team/HTEC team.
- Organizing and delivering trainings to the team on new products/features.
- Worked with various BU for product testing and bug verifications.
- Worked on creating quality documents on Techzone and externalising the same
- Hosted Ask the Expert session for Single Inbox on unity connection:
https://community.cisco.com/t5/collaboration-voice-and-video/cisco-unity-connection-single-inbox-questions-answered-by-cisco/ba-p/3106305.
- Case Management and case reviews for HTEC-UC Team.
- Part of interview panel for UC hiring.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Accomplishments
- Cisco Connected Recognition from manager and peers.
- Cisco CAP awards from Manager for being part of CAP case
Certification
- Cisco Certified Network Professional Voice – CCNP Voice
- Cisco Unity Support Specialist
- Red Hat Certified Engineer – RHCE
- Completed 5 days Project Management Program training.
Timeline
Technical Consulting Engineer
Cisco Systems
07.2011 - Current
B.E. in Instrumentation Technology -
R V College of Engineering (2007-2011)
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