Swathi Sanker Thampan
Carindale
Summary
A driven professional with a solid background in team coordination, risk management, and producing outcomes in hectic settings is making the move into engineering and project management. seasoned in assisting with extensive renewable energy projects and organisational transformation efforts, with a track record of motivating stakeholders, controlling schedules, and enhancing performance. eager to use planning, problem-solving, and leadership abilities to help projects succeed.
Overview
5
5
years of professional experience
Work History
Customer service representative
BP
04.2024 - Current
- KPIs like as sales growth, customer satisfaction, and operational efficiency were tracked and reported on, giving management information for decision-making.
- Employed risk management strategies by recognising service bottlenecks and executing remedies to mitigate customer complaints and decrease waiting times.
- Instructed and guided new personnel, guaranteeing uniform performance and knowledge dissemination throughout shifts.
- Executed coordinated promotional campaigns, resulting in BP Tingalpa achieving the top rating in Queensland for sales promotions.
Customer service representative
EG
09.2023 - 03.2024
- Executed coordinated promotional campaigns, resulting in BP Tingalpa achieving the top rating in Queensland for sales promotions.
- Rapidly acclimated to new systems and methods, exhibiting adaptability and the capacity to operate in dynamic, high-velocity contexts.
- Facilitated retail operations and promotional implementations, guaranteeing timely delivery of campaigns in accordance with corporate requirements.
management executive
Natural Watts
12.2020 - 01.2023
- Oversaw the design, scheduling, and implementation of end-to-end renewable energy projects (solar, automation, and electrical installations), according to predetermined budgets and schedules.
- Standardised procedures throughout the phases of analysis, design, testing, and commissioning to support process improvements and increase project efficiency.
- Completed feasibility studies, cost projections, progress reports, and final commissioning reports, among other project paperwork.
- Assisted in vendor management and procurement, working with vendors to guarantee the timely delivery of essential project components.
Education
Master’s Degree - Engineering management
QUT
12.2023
Master’s Degree - project management
QUT
12.2024
Bachelor’s Degree - Electronics and communication engineering
Anna University
01.2020
Skills
- Planning and organizing
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
- Critical thinking
- Data entry
Timeline
Customer service representative
BP
04.2024 - Current
Customer service representative
EG
09.2023 - 03.2024
management executive
Natural Watts
12.2020 - 01.2023
Master’s Degree - project management
QUT
Bachelor’s Degree - Electronics and communication engineering
Anna University
Master’s Degree - Engineering management
QUT
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