Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Swathy

Bangalore

Summary

  • Dynamic Talent Acquisition Recruiter with a proven track record at Alorica India Pvt Ltd, specializing in candidate sourcing and recruitment process optimization. Leveraged strong problem-solving skills and administrative expertise to enhance hiring quality and efficiency. Achieved notable improvements in candidate satisfaction and operational workflows, demonstrating exceptional communication abilities and a commitment to excellence in human resources management.
  • Driven Property and Casualty Insurance service with 2 years of experience. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
  • Experienced Process associate with over 2 years of experience in ecommerce platform. Excellent reputation for resolving payment issues improving customer satisfaction, and driving overall operational improvements.



Overview

6
6
years of professional experience

Work History

Talent Acquisition Recruiter

Alorica India Pvt Ltd
04.2023 - 04.2024
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Partnered with vendors to ascertain hiring needs and subsequently provide candidate recommendations.

Process Executive

Patra India BPO Services Private Limited
09.2020 - 09.2022
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Used applications like EPIC, CSR24, ImageRight, Ecerts for certificate preparation.
  • Conducted research on requirements and endorsement forms with various clients to generate certificates.
  • Sought out new clients and developed client relationships through networking, lead databases.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Trained new team members by relaying information on company procedures and requirements and allocate new clients and new projects to the batches.
  • Identified and resolved errors as quality audit, increasing output to deliver the project efficiently.

Cs Associate (Concession Abuse Prevention)

Amazon Development Centre
01.2018 - 02.2020
  • Handled Amazon Pay claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
  • Worked with backend operations such as creating refunds, transaction monitoring handling payment issues and researching about customers accounts
  • Card Fraud Dispute: Reviewing the fraudulent transaction disputed by customer, verifying to find out the fraud and non-fraud transactions.
  • Increased customer satisfaction by resolving Payment issues
  • Resolved verity of problems, improved operations and provided exceptional client support


Education

MBA - Human Resource

KV Institute Of Management And Information Studies Coimbatore
2016

Bachelor of Arts l BCA -

Hindusthan College Of Arts And Science Coimbatore
2014

Higher Secondary -

Breeks Memorial Anglo Indian School
Ooty, TN
2011

SSLC -

Breeks Memorial Anglo Indian School
Ooty, TN
2009

Skills

  • Administrative
  • Email etiquette's
  • Computer competency
  • Customer support
  • Ms office word, Excel, Power point
  • Team management
  • Conflict management
  • Problem solving
  • Complaint resolution
  • Written and verbal Communications skills
  • Strong work ethic
  • Recruiting
  • Training development and mentoring and monitoring
  • Maintaining files
  • EPIC
  • CSR24
  • ImageRight
  • Ecerts
  • Client needs analysis
  • Property insurance
  • Policy renewals
  • Auto insurance
  • Case study presentations
  • Risk management
  • Contract review and analysis
  • Production Monitoring
  • Quality control
  • Performance improvement
  • Database Management

    • ACCOMPLISHMENTS:

  • Conflict Resolution To increase the productivity and efficiency and save time spent on looking for documents, we used the automated process by keeping a database of candidates online
  • Mentoring and training coworkers
  • Acted as Outbound trainer with college training team
  • Participated in All India Management association a Business simulation game
  • Done an Internship program with a consultancy as a HR recruiter

    • Projects:

  • Foreign Market Entry and Operating systems Growth (FMEG) at eNova Technologies
  • A Study on Employee Job Satisfaction and Job Security at Tata motors

    • Declaration:

  • I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above particulars

Personal Information

Date of Birth : 14/07/1993

Nationality : Indian

Timeline

Talent Acquisition Recruiter

Alorica India Pvt Ltd
04.2023 - 04.2024

Process Executive

Patra India BPO Services Private Limited
09.2020 - 09.2022

Cs Associate (Concession Abuse Prevention)

Amazon Development Centre
01.2018 - 02.2020

MBA - Human Resource

KV Institute Of Management And Information Studies Coimbatore

Bachelor of Arts l BCA -

Hindusthan College Of Arts And Science Coimbatore

Higher Secondary -

Breeks Memorial Anglo Indian School

SSLC -

Breeks Memorial Anglo Indian School

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Swathy