Swathy Sivan
Program Manager
Bangalore
Summary
Adept Program Manager with a proven track record at KnowledgeHut UpGrad, enhancing program delivery through effective cross-functional team leadership and innovative problem-solving. Skilled in program performance analysis and verbal communication, I've significantly contributed to revenue growth and customer satisfaction. Expertise in cybersecurity and AI tools underscores my ability to drive technological advancements and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
UpGrad KnowledgeHut
Bangalore
07.2023 - Current
- Worked closely with other departments to support program technical aspects and cost proposals.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Planned and led team meetings to review business results, and communicate new and ongoing programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Research on different AI tools to increase sales or business opportunities.
- Oversaw the delivery of new-age programs like AWS, Cybersecurity, and Generative AI, tailored for Product Owners, Scrum Masters, and Project Managers.
Technical Consultant for Cyber Security
SimpliLearn Solutions
Bangalore
09.2019 - 04.2020
- Guided clients to identify the appropriate IT certification training aligned with their career experience.
- Increased revenue by positioning Simplilearn products effectively in the market.
- Manage, create and revise calling/mailing records.
- Implemented strategies to upgrade and solidify present offerings.
- Provided consistent guidance to customers for career growth, leveraging market insights and essential technical competencies.
SOC Analyst - Internship
NetAccess Pvt India ltd
Chennai
03.2019 - 08.2019
- Engaged with the SIEM product (IBM QRadar), connecting to operating systems, host assets, applications, vulnerabilities, user activities, and behavior.
- Utilized CRM ticketing system to digitalize processes.
- Handled preparation and dispatch of SOC reports for 13 clients, focusing on controls essential for operational compliance.
- Responded promptly to any reported issues or alerts related to system or network security.
- Identified security threats, vulnerabilities and potential malicious activities through log analysis.
Education
B. Tech - Information Security and Cloud Technology
Vels University
Chennai01.2019
Class 12 - Physics, Chemistry, Mathematics, Biology
St. Joseph. Matriculation. School
Hosur01.2015
Class 10 -
Dr.P.G.V.Matriculation School
Coimbatore01.2013
Skills
- Scheduling and planning
- Program performance analysis
- Revenue growth
- Customer service
- Process mapping
- Software documentation
- Verbal and written communication
- Product development
- Onboarding and training
- Employee scheduling
- Team training and development
- Process improvement
- Performance monitoring
- Presentation creation and delivery
Certification
- Completed courses on Basics of Artificial Intelligence in NPTEL (online course).
- Presented a Paper on the topic 'General Investigation and Reviews on Intrusion Detection System' in the International Conference held at Vel's university.
- Completed project on URL Phishing.
Accomplishments
- Awarded as Bright Beginner in Knowledgehut UpGrad.
- Awarded as Star of the Quarter in SimpliLearn Solutions.
Languages
English
First Language
Kannada
Intermediate (B1)
B1
Tamil
Advanced (C1)
C1
Timeline
Program Manager
UpGrad KnowledgeHut
07.2023 - Current
Technical Consultant for Cyber Security
SimpliLearn Solutions
09.2019 - 04.2020
SOC Analyst - Internship
NetAccess Pvt India ltd
03.2019 - 08.2019
B. Tech - Information Security and Cloud Technology
Vels University
Class 12 - Physics, Chemistry, Mathematics, Biology
St. Joseph. Matriculation. School
Class 10 -
Dr.P.G.V.Matriculation School
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