Swati
Business Analyst
Bangalore
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Experienced Business Analyst with over 10 years of experience in content technology platform. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
VerSe Innovation Pvt Ltd
Bangalore
04.2022 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Evaluated trends to understand competitive environments and assess current strategies.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Researched competitors to build report of rising trends in [Type] markets.
Senior MIS Analyst
VerSe Innovation Pvt LTD
Bangalore
04.2021 - 03.2022
- Planned and designed system improvements to meet changing demands.
- Installed improvements and adjusted parameters to optimize functionality.
- Developed diagrams to describe and lay out logical operational steps.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
MIS Analyst
VerSe Innovation Pvt Ltd
Bangalore
11.2015 - 03.2021
- Planned and designed system improvements to meet changing demands.
- Installed improvements and adjusted parameters to optimize functionality.
- Trained users and supported variety of problems with hardware and software.
- Developed diagrams to describe and lay out logical operational steps.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Offered input for complex documents to support client-ready final versions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
MIS Executive
Allegis India Pvt Ltd
Bangalore
07.2014 - 11.2015
- Generated reports each month covering [Type] data.
- Planned and led administration of management information system for achieving threshold-level performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Led system training to meet information retention policy and government regulatory guidelines.
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
Support Engineer
Pilani Soft Lab Pvt Ltd
Bangalore
05.2013 - 07.2014
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Attended training committees that wrote training modules for equipment operation and testing.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
Internship Student
AON Hewitte
Gurgaon
01.2012 - 06.2012
- Provided clerical support, addressing routine and special requirements.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Produced high-quality communications for internal and external use.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data and assisted in timely reporting.
- Analyzed problems and worked with teams to develop solutions.
- Researched and reviewed information in support of daily objectives.
Education
B.Tech - Information Technology
Shobhit University
Meerut 07.2008 - 06.2012
Skills
Pivot tables
Strategic planning
Business process mapping
Data analysis
Quality assurance
Business planning
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
VerSe Innovation Pvt Ltd
04.2022 - Current
Senior MIS Analyst
VerSe Innovation Pvt LTD
04.2021 - 03.2022
MIS Analyst
VerSe Innovation Pvt Ltd
11.2015 - 03.2021
MIS Executive
Allegis India Pvt Ltd
07.2014 - 11.2015
Support Engineer
Pilani Soft Lab Pvt Ltd
05.2013 - 07.2014
Internship Student
AON Hewitte
01.2012 - 06.2012
B.Tech - Information Technology
Shobhit University
07.2008 - 06.2012