Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Swati Aggarwal

Swati Aggarwal

Business Analyst
Gurgaon,HR

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Order Processing Specialist

TCS Communications Mumbai
03.2023 - 10.2024
  • Spearheading order processing operations with a focus on efficient order management. Proficient in utilizing JIRA and implementing Agile methodologies to enhance workflow and project efficiency. Engaging in adhoc additional activities as may be assigned by the respective manager.

Business Advisor

BT global services Gurgaon
09.2019 - 02.2023
  • Played a pivotal role in providing comprehensive support to business clients, addressing inquiries and optimizing their service experience. Demonstrated expertise in understanding and navigating complex business solutions, contributing to client success and satisfaction. Collaborated with internal teams to implement process improvements, enhancing overall business support efficiency. Conducted training sessions for team members, ensuring alignment with evolving business strategies.

Senior Customer Support Representative

Concentrix Gurgaon
09.2016 - 08.2019
  • Managed customer inquiries and issues, consistently exceeding service standards. Provided expert assistance to a diverse client base, ensuring their satisfaction and loyalty. Mentored and trained junior team members, contributing to a high-performing support team.

Education

Business Analyst -

Ingrade Learning
Noida
04.2001 -

MBA/PGDM - Human Resources Management

DCRUST University
Sonipat, India
06-2014

B.B.A./ B.M.S - Marketing Management

HNB Garhwal University (HNBGU)
Dehradun, India
06-2012

Skills

Data analysis using MS Excel

Data quality assurance

Interactive dashboard creation

Experience with Tableau Public platform

Data analysis

Creative problem-solving

Power BI

Certification

Ingrade Learning for Business Analyst

Timeline

Ingrade Learning for Business Analyst

10-2025

Order Processing Specialist

TCS Communications Mumbai
03.2023 - 10.2024

Business Advisor

BT global services Gurgaon
09.2019 - 02.2023

Senior Customer Support Representative

Concentrix Gurgaon
09.2016 - 08.2019

Business Analyst -

Ingrade Learning
04.2001 -

MBA/PGDM - Human Resources Management

DCRUST University

B.B.A./ B.M.S - Marketing Management

HNB Garhwal University (HNBGU)
Swati AggarwalBusiness Analyst