Summary
Overview
Skills
Work History
Education
Youtube Creator
Timeline
Generic

Swati Agnihotri

Client Servicing Director

Summary

Experienced Client Services Director with over 13 years of expertise in Mainline & Digital Advertising, as well as client-side Marketing & Branding. Proven track record in managing high revenue accounts, building executive-level client relationships, and aligning agency creativity with client needs. Committed to delivering top-tier client support and ensuring successful project outcomes.

Overview

13
13
years of professional experience

Skills

Client Relationship Management & Campaign Execution

undefined

Work History

Client Services Director

Wunderman Thompson
Mumbai
04.2023 - Current
  • Key Major Accounts: HUL's LUX Bodywash, AMFI (Association of Mutual Funds in India), Zydus's Sugarfree (Gold, Natura and Green), Park Avenue Grooming (Soap & Fragrance)
  • Key Projects: Poonawalla Fincorp, IndiaBulls Housing Finance, SMFG India Credit
  • Lead Mainline as well as Digital Campaign Management and Project Execution for all clients
  • Effectively communicate client requirements to creative teams for compelling ad campaigns
  • Mentor and develop the account service team, ensuring performance and profitability
  • Define long-term strategies and goals, drive new business development
  • Primary business contact for clients, managing daily inquiries and liaison
  • Coordinate servicing of key client contacts

Client Services Director

Enormous Brands
Mumbai
04.2022 - 04.2023
  • Key Major Accounts: Samsonite South Asia (Digital + Corporate), Bonito Designs (Xanadu Group), NoBroker.com, Beyond Skool (Lodha Group), ORRA Diamond Jewelry, Zomato CSR
  • Develop comprehensive advertising campaigns in Mainline + Digital
  • Lead Influencer Marketing Campaigns and Social Media Marketing
  • Oversee Media Planning and Buying for key clients like Samsonite


Achievements:


  • Achieved Rs. 1 crores+ increase in billing revenue in one quarter from retainer client
  • Awarded 8 Abby awards and 5 Kyoorius Elephants for Samsonite's Digital Campaign. The entire influencer campaign was conceptualized, ideated and executed by self.

Management Supervisor

Ogilvy
Mumbai
04.2019 - 04.2022
  • Key Major Accounts: Kimberly Clarks - Huggies & Kotex, ICICI Lombard, Welspun, J&J Acuvue, JSW Steel, Shemaroo Entertainment
  • Project Management - Managed several brand ad campaigns in liaison with creative and planning teams for high revenue clients
  • Successfully devised and managed communications across various brand categories and products (FMCG, Insurance, Banking, Manufacturing, Entertainment)
  • Driving Strategic Excellence - Contributed in developing strategic work by identifying powerful insights of the consumers in relevant regions by building and driving continuous category knowledge and performing research projects
  • Delivered strong creative solutions which leap from rigorous strategic inputs across all clients
  • Performing deep dives into the competitive marketplace and client companies to identify opportunities; develop, present and negotiate proposals; and manage delivery of integrated campaigns
  • Creative Strength - Contributed to distinctive solutions which are both, strategically sound and creatively fertile by sharing constructive new ideas on brands like ICICI Lombard, JSW Steel and Shemaroo
  • Worked cohesively with creative department to formulate eye catching advertisements
  • Additional Contribution – Providing continuous business leads/opportunities and working for new account pitches such as J&J Acuvue & World Gold Council


Selected achievements:


  • Increased billing revenue by 20% in 2020 year over year for the clients under teams portfolio
  • Launched a brand campaign for ICICI Lombard which received an all-time industry high 84% VTR during the 1st lockdown phase of covid pandemic
  • Developed a guerrilla marketing campaign for Shemaroo Entertainment which received outstanding PR coverage
  • Maximized ROI of campaigns through continual analysis of performance, response-rates and results (ICICI Lombard digital campaign)
  • Worked on celebrity ad campaigns which received high appreciation in the industry (Rishabh Pant, Ayushman Khurrana, Amitabh Bachchan)

Senior Marketing Manager

Kotak Mahindra Bank Ltd
09.2014 - 11.2018
  • Priority & NRI Customer Segment, Executing 360 degree Marketing Campaigns for Priority Banking customers (Brand Advocate for Privy League) & NRI segment
  • BTL communication specialist for Emailers, Digital Lead Generation (Facebook, Google, Instagram & LinkedIn), Digital Marketing, Online Collaterals, Developing Branding &
  • Marketing Collaterals, Outdoors, Website Redesign, Social Media Content Generation, Physical Collaterals
  • Campaigning for Customer Acquisitions, Brand & Media Visibility, Customer Retention & Relationship Building, Engagement, Events, Alliances & Offers
  • Utilized knowledge of online strategies such as search engine marketing & product listings to maximize campaign results
  • Leveraged data insights from surveys, previous campaigns and market research to develop targeted marketing initiatives.

Assistant Brand Manager

ICICI Bank Pvt. Ltd, Corporate Brand Group
01.2013 - 09.2014
  • Conceptualization, planning and implementation of ATL & BTL campaigns: Print, Radio, Outdoor, BTL Collaterals, digital and Social media
  • Execution of ATL Ad Campaign with Brand Ambassador Mr
  • Amitabh Bachchan for TV, Radio, Print & Digital mediums
  • Renewing Brand Standards & Guidelines, Maintaining Brand Identity, Conducting Brand Audits.

Client Servicing Executive

DDB Mudra Group, Rapp India
09.2011 - 09.2012
  • Serviced client accounts such as Standard Chartered Bank, HDFC Bank, Axis Bank, Reebok, Neutrogena, Hewlett Packard
  • BTL & Direct Marketing campaigns for Standard Chartered Bank: Outdoors, Facades, Cab, Airport & ATM branding, Emailers, Posters, Standees, Online Collaterals
  • Pan Asia Email & Direct Marketing Campaigns for Customer Activation, Engagement, RM Channel, CRM & Customer Offers
  • Social Media Marketing campaigns on FB & Twitter to increase social media presence for HP & Neutrogena.

Education

MBA - Marketing

MET Institute of Technology, Mumbai University

B.E - Computers

Rajiv Gandhi Institute of Technology, Mumbai University

Youtube Creator

Working along with the Indian Houseplant Community as I work towards building a Youtube Channel and learn the Youtube platform better.

Timeline

Client Services Director

Wunderman Thompson
04.2023 - Current

Client Services Director

Enormous Brands
04.2022 - 04.2023

Management Supervisor

Ogilvy
04.2019 - 04.2022

Senior Marketing Manager

Kotak Mahindra Bank Ltd
09.2014 - 11.2018

Assistant Brand Manager

ICICI Bank Pvt. Ltd, Corporate Brand Group
01.2013 - 09.2014

Client Servicing Executive

DDB Mudra Group, Rapp India
09.2011 - 09.2012

MBA - Marketing

MET Institute of Technology, Mumbai University

B.E - Computers

Rajiv Gandhi Institute of Technology, Mumbai University
Swati AgnihotriClient Servicing Director