SWATI ANNEPU

• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

⦁ Resourceful management professional with more than six years of experience in managing and enhancing airline operations through process improvement and excellent customer services
⦁ Advocating the importance of operational efficiency across the organization as a means of advancing business growth in key areas such as customer base, passenger boarding’s, computer reservation system, team management and security management.
⦁ History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service
⦁ Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public
⦁ Competent in ensuring delivery of high-quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for service.
⦁ An Out-of-the-Box thinker with a Fair for charting out marketing strategies, contributing towards enhancing business volumes & growth
⦁ Ä Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth

FUNCTIONAL SKILLS
⦁ Customer Service
⦁ Reservation Management
⦁ Security Assistance

⦁ Facility Management

⦁ Requirement Analysis

⦁ Document Evaluation
⦁ Administration
⦁ Training & Development
⦁ Customer Satisfaction

⦁ Escalation Management
⦁ Reporting & Record Keeping
⦁ Relationship Management
⦁ Team Coordination

EMPLOYMENT HISTORY
Assistant Manager- Airport Opreation & Customer Services | Indigo Airline at RGIA, Hyderabad OCT 2015 - Present

⦁ Greeting the visitors, ascertain nature of business and direct visitors to employers or appropriate persons
⦁ Provided support to team with all flight release documents like passenger manifest and flight load and trim sheet
⦁ Monitoring daily airline booking services such as online rescheduling and special paid services. Also solved the queries of updated web check in norms and state wise travel guidelines.
⦁ Coordination with overseas government agencies and stations for seamless international operation.
⦁ Assisting Immigration and customs with general declaration documents and crew arrival departure permit
⦁ Coordinated with dispatch and airport operation control center with aircraft release certificate preflight chocks off.
⦁ Undertaken administrative roles with implementation of roster and allocation pattern and accumulated staff performance data for transparent appraisal.
⦁ Supervised daily manpower availability based on flight loads and departures.
⦁ Monitored all staff acknowledging for newest circulars and staff attendance for yearly certification renewal training.
⦁ Effectively managing check-in of passengers and issuance of boarding passes
⦁ Aiding unaccompanied minors
⦁ Maintaining information on baggage allowance and excess baggage
⦁ Checking of passport, visa and other travel documents
⦁ Assisting in immigration clearance and security checks
⦁ Uniformity in boarding of passengers towards the flight
⦁ Provided support to the team as required, including the communication of all relevant information
⦁ Monitored daily operations of the airline ticketing services and efficiently investigated and responded to queries, complaints/ claims received from various head office departments or passengers directly and attempted to restore passenger confidence
⦁ Coordinated with the Flight Service and Dispatch on joint curriculum development and delivery
⦁ Undertaken various administrative functions including rostering of staff, completion of performance appraisals
⦁ Supervised the daily availability of crew and identified the reason of any unavailability and resolved those constrains
⦁ Monitored the utilization of all trainers for training assignment and ensured the optimum utilization for training activity

• Also Providing assistance for VIP Passengers like ministers and other higher authorities.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours; night, weekend, and holiday shifts.
• Increased customer satisfaction by resolving issues.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.