Swati Bageshwar

Business Analyst:

• One plus year of experience as a Business Analyst in the mortgage domain.
• Lead and support project intakes for a mortgage-related initiative with a strong focus on defect analysis and requirement alignment.
• Collaborated daily with business, product, and ADM stakeholders to gather requirements, address implementation gaps, and ensure solution readiness.
• Facilitated client discussions in daily calls, and team coordination for high-impact deliverables.
• Authored and maintained critical documentation, including the SRD (System Requirement Document) and the BRD (Business Requirement Document).
• Use JIRA for tracking tasks and issues, and Confluence for maintaining shared knowledge repositories.

Process Lead:

• With over 1 year of experience, I have joined Loan Syndication operations as a process lead.
• I am managing the allocation to process the repayments, pre-payments, funding, interest rate calculation, and commitment fees.
• Validating payment instructions, notices, and releasing advances.
• Working as a Quality Check Analyst, making approvals.
• Monitor the daily schedule and unscheduled activities, and ensure the timely completion of tasks.
• Interface with business, internal teams, for process resolution.
• Ensure adherence to limits of authority, approving funding requests. Collect, document, and substantiate management approvals for high-value transactions.
• Ensure timely disbursements of notices and funds to counterparties.
• Ensure adherence to Standard Operating Procedures, and periodic updating of process documentation.
• Identify and recommend opportunities for process improvement and risk control development.
• Managing and monitoring all KPIs and KRIs to highlight any risk items to the business.

• Working in Global Banking Operations in Loan Servicing Department.
• I work in the Loan Servicing Department we work on the Mortgage Loans and Commercial Loans. I work with the Client Manager and Relationship Manager to help in proper functioning of Bank processes. We assist Client Managers with Transaction History, Interest Paid and accrued information’s, setting up Auto Debit or removing it from the loan, we work on Loan IQ (MISYS Tool)
• Transaction Reversal in case money is deducted from bank account from which customers do not want to pay, and Auto Debit Setup/change/removal. Special Asset Group loans, Collateral booking.
• I provide Transaction history on the Loan. We also process ROI changes and calculate the amount of Interest paid by the Client. We work on Multiple Loans like Future Commitments and Current Takedown Loans to determine how much interest is paid by the customer and to Check Balance on the Loan Amount
• Creating Reports in MS Excel and sharing it within my Team Leaders, Stateside Team and Client Manager or Relationship Managers.
• I also update information on the Customer Profile we receive requests from customers and Client Mangers to update Customer based information’s like Address on the Loan Profile /Records, Telephone and FAX Numbers. Moreover, we update information’s like Billing Date, Due Date, ROI, Billing Method, Mailing Address, and Regulation – E.
• I provide Trainings to the new Hires and I am SME for the team members working in my team.

• Loan Syndications, reviewing the OTC Credit Agreements and feeding into system after 4 eye check.
• Worked on Revolving Loans, Term Loans, Bridge Loans, Letters of Credit, etc.
• US Loans Processing, handling daily queries with clients and creating EOD reports.
• Analyzed data and explained variances in close collaboration with senior managers.
• Prepared detailed SOP for internal use covering specific subject areas.
• Elevated underwriting team performance by training and mentoring new team members.
• Developing solutions to existing problems and assessing potential impacts from different strategies.

• Reconciliation of the Transfer Agency bank accounts of different Asset Management Companies, and according to client data, investigating the transactions that do not reconcile.
• Settlement of subscription and redemption trades.
• Preparing daily reports as per the outstanding subscription.
• Responsible for preparing outstanding reports of unmatched items, and reporting to the onshore team to coordinate for the queries.
• Escalating all outstanding items, as per the escalation matrix.
• Preparing daily MIS reports, and other daily, weekly, and monthly reports.
• Coordinating with the onshore client for queries and concerns.

Transfer Agency Pensions Account.

• Taking delivery of client/investor instructions and supporting documents through a workflow system. In charge of new business client account creation and AML checks with required documents.
• Processing AML verification to avoid money laundering.
• Maintaining the client's portfolio as per the fund manager's instructions.
• Handling clients' queries via email and resolving them within the time frame.
• Fee processing, where applicable, to deal.
• Placing deals of deposits, fund transfers, and matching receipts, as well as switching funds from one to another and making changes in the portfolio as per the client’s requirements.
• Quality checking and preparing QC reports.