Swati Bhave

1. Business Development -

· Enhanced revenue by acquiring new clients

· Providing effective quotes to the

· Managing a team

· Onboarding of new clients

· Conducted research for product updates, presentations

2. Client Relationship management-

· Managing premium clients pan India. Client Contract Management

· Coordinated with IT team and the client for new project execution

· Kept client records accurate and up-to-date within CRM systems, enabling clear, accessible communication pathways.

· Kept existing clients consistently engaged in business activity, improving retention and revenue levels.

· Successfully built and maintained long-lasting client relationships through proactive communication and dealing with all matters efficiently.

· Resolved client concerns quickly and professionally, improving retention ratings through first-class customer care.

· Planned and led client events, including product information seminars handling customer engagement

3. Operations Management

· Coordinating with the team leader to manage the diagnostic call center team

· Elevated customer satisfaction ratings by providing speedy resolutions.

· Conduct health camps across India in corporate offices

· Arranging for fitness sessions pan India in different corporates

· Arranging webinars on health, fitness and nutrition related topics pan India

4. Lucknow operations-

· Handling a team of 3 sales executives for diagnostic sales and their goal setting

· Setting up a physical pharmacy in Lucknow

· Acquiring retail and wholesale drug license

· Doing market research for the Lucknow location

· Setting up a Pharmacy

· Hiring staff for the Pharmacy

5. HR and Administration-

· Sourcing the resumes and conducting the interviews

· Conducting background check of the prospective employees

· Onboarding the new employees

· Employee engagement

· Planned and coordinated administrative procedures and streamlined the processes

· Planned and coordinated interviews, training sessions and other office events.

6. Receivables Management-

· Coordinating with the finance dept for invoicing for the services provided to the corporates

· Invoicing for the online pharmacy vendors

· Keeping a track of monthly, quarterly or yearly invoices to be made and sent to the client

· Following it up with the clients for collection of invoices

7. Technology-

· Have extensively tested Secondmedic website and the App for Customer Journey

· Uploading of new product information and images through backend for online pharmacy

· Uploading of Doctors data through backend on CRM platform

· Coordinated with IT team for developing webapps as per the client requirements and testing for the customer journey for the same

· Creating weekly creatives on Canva for promotion of services on social media

· Extensively worked on the CRM platform for the customer data

· Content Writing

-Content writing for the medicines of online pharmacy

· Revamping of the online pharmacy

- Content upload for medicines

- Adding images for the product

- Removing duplicates

- Recategorization of the products of the entire online pharmacy

- Coordinating with the existing vendors for product upload or deletion

- upload data of the medicines in the CRM manually

- Created zero defect process of ordering and fulfilling the order for online pharmacy

· Getting new vendors with new products for the online pharmacy

- Coordinating with the vendors for online orders

- managing the online orders and making sure of the fulfillment

· Customer Issues Resolution

· Setting up a new Pharmacy in Lucknow

- Formulated marketing and promotional strategies to drive business revenue.

- Devised promotional offers and discounts to peak customer interest.

- Recruited motivated, personable staff to deliver outstanding customer care.

- Creating easy customer journey for the online pharmacy as well as the app

I have actively engaged in diverse portfolios as a Volunteer. My commitment to volunteering has given me a broad range of experiences augmenting my personal and professional growth.

Activity Coordinator Welfare

· welfare which includes handling administration and welfare center Palam in Delhi.

· Actively interacting with the ladies of the center and provided solutions and counseling for their problems

· Arranging for the skill development sessions

· Arranging for fitness sessions

· Administration of the welfare center

· Arranging the cultural programs and coordinating the execution of the event

Activity Coordinator Tarsh- a block printing unit

· Handling day to day running of the unit.

· Handling a team of 5 printers

· Coordinating with the creative team for creating seasonal design catalogue

· Handling the finances of the unit

· Pricing and packing of the finished products

· Maintaining the stock inventory for finished products and raw material

Coordinator Saundarya (beauty parlour)-

· Overall coordination of the unit

· Helped in designing of the new unit and its set up

· Identified issues and provided solutions to problems.

This was a Volunteer profile which I did due to My Husband's transfer to the Embassy of India, Moscow, Russia. In this profile I have gained a wide array of experiences that have contributed significantly to my personal and professional development and growth.

• Managed administrative responsibilities for the Indian Woman’s Association at the Embassy of India in Moscow, overseeing the planning of monthly meetings and organizing outstation trips.
• Additionally, planned and executed event Annual Summer Bazaar for the Indian Embassy. This Bazaar aimed to showcase India, emphasizing its diverse cultural and culinary heritage. Its one of the most awaited events of the year.
• Coordinated and executed the Annual Winter Bazaar
• Actively engaged in fostering connections with the Indian diaspora in Moscow while attending my diplomatic duties.