Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Swati Budhiraja - Project Manager

Swati Budhiraja - Project Manager

Delhi-NCR

Summary

Accomplished Project Manager with extensive experience in managing projects from initiation to closure, consistently meeting deadlines and budget constraints. Proven track record in stakeholder management, requirements gathering, and budget management. Demonstrated expertise in customer service and sales, with a history of exceeding business objectives and achieving top performance in professional training programmes. Adept at team leadership, communication, and timeline management. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Career goal: to leverage project management skills to drive organisational success and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Project Manager

SKS Tech Solutions
02.2023 - 03.2024
  • Managed projects from initiation to closure, consistently meeting deadlines and budget constraints
  • Gathered project requirements from key stakeholders, ensuring alignment with business objectives
  • Prioritised customer requests by organising user stories, resulting in improved customer satisfaction
  • Conducted marketing campaign reviews, and analysed customer feedback to optimise campaign performance
  • Monitored project timelines and budgets, proactively identifying and mitigating potential risks
  • Assigned tasks to team members, fostering collaboration, and maximising team eciency

Sales Consultant

RNF Technologies
09.2022 - 02.2023
  • Generated qualied leads for US clients, contributing to increased sales revenue
  • Exceeded business objectives by consistently achieving sales targets
  • Achieved top performance in all professional-level training programmes, demonstrating a strong commitment to professional development
  • Developed and maintained in-depth product knowledge, enabling effective client consultations
  • Consistently contributed as a valuable member of high-performing sales teams

Virtual Assistant

KPL Tech Solutions
04.2022 - 09.2022
  • Provided comprehensive virtual assistance to US clients, including email management, social media optimization, and administrative support
  • Executed cold-calling campaigns, generating new business opportunities
  • Managed both front-end and back-end administrative tasks, ensuring smooth business operations
  • Provided support to human resources, assisting with recruitment processes and maintaining employee records
  • Drafted and proofread correspondence, reports, and presentations, maintaining a high standard of written communication

Senior Executive, Customer Support

Kent RO Systems
11.2020 - 04.2022
  • Provided timely and effective customer support via phone, email, and chat, resolving customer queries and complaints by company policies
  • Documented and reported recurring customer issues to relevant departments, contributing to product improvements
  • Supported sales efforts by assisting customers with pre-sales inquiries and product information
  • Cultivated strong industry relationships to promote services and improve business operations
  • Led strategic planning and execution to drive company growth, surpassing revenue targets by 25% within the rst year
  • Analysed and determined courses of action to align operations and revenue performance with organizational goals

Associate Customer Support

Tech Mahindra Ltd.
08.2019 - 07.2020
  • Provided premium customer support for Flipkart Plus members, resolving complex issues, and ensuring customer satisfaction
  • Documented and escalated recurring customer issues to appropriate teams
  • Contributed to oor support, training, and quality assurance initiatives based on consistent high performance
  • Received two spot awards for top performance based on quality, resolution rate, and customer satisfaction (CSAT) scores
  • Developed FAQs and troubleshooting guides for customer self-service on the company website
  • Attended to individual complaints with an open mind and asked detailed questions to understand issues
  • Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals

Representative, Operations

Concentrix Daksh Services India Private Limited
11.2017 - 08.2019
  • Provided customer engagement services (B2B) for Nestlé India, building strong customer relationships, and driving purchase decisions
  • Managed customer escalations as part of the Escalation Department (Off-Site), resolving complex customer issues
  • Received recognition for outstanding performance in handling business-to-business escalation management
  • Collaborated with the marketing department to create promotional materials and campaigns
  • Assisted with Sales staff training and onboarding as a senior sales team member
  • Monitored competitor activity, adjusting sales strategies to maintain a competitive edge in the market

Medical Representative

Micro Labs Pvt. Limited
04.2012 - 04.2014
  • Achieved pharmacy business objectives by increasing sales within assigned territory
  • Consistently ranked top performer in all professional training programs
  • Developed and maintained comprehensive product knowledge
  • Contributed as a valuable member of high-performing sales teams
  • Collaborated with the marketing team to develop promotional materials that adhere to regulatory standards
  • Negotiated customer pricing within agreed guidelines to achieve margin targets
  • Scheduled appointments with pharmacists, doctors, and other medical professionals to promote new products and deliver presentations

Education

Bachelor of Arts -

Delhi University
06.2012

Skills

  • Change Management
  • Risk Management
  • Business Acumen
  • Continuous Improvement
  • Project Planning & Schedule
  • Process Improvement
  • Training & Coaching
  • Quality Management
  • Contract Management
  • Stakeholder & Resource Management
  • Leadership skills
  • Communication skills
  • Time management

Accomplishments

  • Spearheaded the successful launch of an E-commerce project, delivering it 2 weeks ahead of schedule and 10% under budget, resulting in increased market share, cost savings.
  • Led a cross-functional team of 15 members in the development and implementation of Travel website project, which streamlined the process and improved operational efficiency by 20%.
  • Successfully managed a complex project portfolio consisting of 5 concurrent projects with a combined budget of $42,000, ensuring on-time and within-budget delivery for all projects.
  • Implemented Agile methodologies within the project team, resulting in a 12% reduction in project cycle time and a 10% improvement in team velocity.
  • Identified and mitigated a critical project risk that threatened to delay the launch of Retail website, ultimately saving the company an estimated $25,000 in potential losses.

Timeline

Project Manager

SKS Tech Solutions
02.2023 - 03.2024

Sales Consultant

RNF Technologies
09.2022 - 02.2023

Virtual Assistant

KPL Tech Solutions
04.2022 - 09.2022

Senior Executive, Customer Support

Kent RO Systems
11.2020 - 04.2022

Associate Customer Support

Tech Mahindra Ltd.
08.2019 - 07.2020

Representative, Operations

Concentrix Daksh Services India Private Limited
11.2017 - 08.2019

Medical Representative

Micro Labs Pvt. Limited
04.2012 - 04.2014

Bachelor of Arts -

Delhi University
Swati Budhiraja - Project Manager