SWATI CHOUDHARY

• Designed a comparative analysis of sales across different retail channels (online, in-store, etc.)
• Sales and Revenue Dashboard to track real-time sales figures, revenue, and profit margins
• Dashboard for Customer Success Team to operate on a daily basis
• Developed interactive charts and graphs to analyze categories of products that are best selling
• Created segments based on demographics, purchase history, and shopping pattern
• Validating the Dashboards with the help of SQL queries to make sure data accuracy is maintained

• I worked on data visualization, report development, and DAX (Data Analysis Expressions)
• I worked on several interactive dashboards:
• Created the claim's dashboard to assist the claims team's day-to-day operations
• The KPI Dashboard was introduced to track the operations team's performance
• Dashboard to view the usage of the Onsurity app (installed, uninstalled, and recent downloads)
• A dashboard for tracking client performance in terms of add-on services, cross-selling, up-selling, monthly pay-out, and claims handling, and same for SMEs clients
• Dashboard for the Top 20 Clients based on revenue generation
• A dashboard showing how monthly membership plans are performing according to several categories
• Client's Referral Dashboard to encourage both financial and non-financial gains for the client
• Validating the Dashboards with the help of SQL queries to make sure data accuracy is maintained
• Have knowledge of connecting data sources such as Azure Cloud, Excel files, CSV files, and web sources.

Lead Self-Paced mode of learning on the Edureka platform

Provide adequate training for 30+ employees on a monthly basis with the help of webinar sessions

Managed premium accounts like -Virtusa, Mercedes-Benz, IIFL, Innodata, Eclerx,Softtek, etc.

Identification of risk and plan to reduce the churn

Handled more than 1500 learners on Telegram

Devised Monthly and Weekly Learner Reward Systems (Top 3) to recognize the efforts

Introduction of Group Learning (20–30) by dividing learners based on categories like technical knowledge, the project involved, courses enrolled, and geolocation

Constantly looking at the learner's eLearning graph and taking appropriate actions

Regularly making calls or emails to establish a good relationship with customers

Work with the business and marketing teams to close any upsell opportunities.

Led Educators Onboarding on the Unacademy Platform

Work with the Marketing Team to strengthen Educator's Online presence, develop and execute promotional campaigns, and set them up for greater success

Ensure the educator's delight:

Devise and conduct regular (weekly or monthly) award ceremonies for the top-performing educators and timely resolution of their various grievances through coordination across whichever team (like payments, tech, etc) required

Process Excellence:

Constantly set higher benchmarks in adherence to the above processes and identify the improvement areas

• Led Doctors Onboarding on the Portea's Platform
• Led Lead Generation (Doctors) through online digging and referrals
• Led Lead Generation (Corporates) through calls and emails to those who would use health and wellness services from the doctors on Portea's Platform

• Operations
• Led Professionals Onboarding on the Qyk Platform
• Set up the Calling Script for Onboarding Professionals
• Document the Entire Process of Onboarding and Engaging these Professionals
• Set up the KPI for the telecallers
• Providing Training to telecallers on a weekly basis about Product Update
• Assessing and Tracking the Daily Activities of the Associates/Tele and Telecallers
• Prepare Weekly and Monthly reports

• Saas-Based)
• Led Generation through online searches and referrals
• Led Practo Ray Software Adoption among the Doctors through online meetings via TeamViewer
• The process was set up to audit the emails, calls, and chats of the team members
• Timely Resolution of Doctor's grievances in using Practo Ray Software through coordinating withwhichever team required