SWATI GAUTAM
Faridabad
Summary
Travel Consultant with a strong background at American Express India Pvt. Ltd., focused on optimizing travel arrangements and managing client relationships. Expertise in GDS systems enables delivery of personalized travel solutions that elevate customer satisfaction. Achievements include significant increases in client loyalty and repeat business through attentive service.
Overview
12
12
years of professional experience
Work History
Travel Consultant
American Express India Pvt. Ltd.
Gurgaon
03.2022 - 06.2024
- Advise and arrange travel for premium customers, both individuals and groups.
- Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
- Arrange and book domestic and international business and personal travel, in a variety of complexities, for air, road, rail, and accommodations.
- Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Exchange Specialist
Omprime Technologies Pvt. Ltd.
Gurgaon
08.2019 - 10.2021
- Assist customers in booking flights based on their preferences and needs.
- Provide prompt and precise responses to customer queries, maintaining high standards of customer service, as per company guidelines.
- Assist clients with post-ticketing changes and cancellations using GDS platforms (e.g., Amadeus, Sabre).
- Evaluated customer needs and feedback to drive product and service improvements.
Sr. Process Associate6
Fareportal India Pvt. Ltd.
Gurgaon
05.2015 - 01.2018
- Communicate with clients and suppliers to open, work on, and resolve schedule change cases efficiently.
- Assist clients with post-ticketing changes and cancellations using GDS platforms (e.g., Amadeus, Sabre).
- Perform research using various tools and resources to resolve waiver cases within a set timeframe.
- Offer prompt, accurate, and courteous service to clients regarding airline policies and procedures.
- Met month-end reporting objectives and deadlines.
Sr. Process Associate
IGT (Expedia)
Gurgaon
12.2012 - 03.2015
- Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and vacation packages..
- Provide excellent customer service by responding to inquiries, resolving issues, and offering travel advice based on client preferences and budgets.
- Maintain accurate records of transactions, and generate reports as required by management.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Education
Post Graduate in Management - National Economic Planning and Entrepreneurship
IIPM
New Delhi01-2012
B.COM (PASS) -
Delhi University
New Delhi01-2008
Class XII - CBSE
D.A.V Public School
Panipat01-2005
Class X - CBSE
D.A.V School
Safidon01-2003
Skills
- Travel arrangements
- GDS systems
- Customer service
- Client relationship management
Accomplishments
- Winner of certificate of merit by CBSE for scoring more than 80% marks in English in 10th class.
Personal Information
Father'sname
Mr. Arun Gautam
Extra Curricular Activities
Volunteer work for Cancer Research, UK. Badminton in inter-school competition. Dance and Drama in school annual function.
Skills
MS-OFFICE XP (Word, Excel and PowerPoint)
Languages
Hindi
First Language
Timeline
Travel Consultant
American Express India Pvt. Ltd.
03.2022 - 06.2024
Exchange Specialist
Omprime Technologies Pvt. Ltd.
08.2019 - 10.2021
Sr. Process Associate6
Fareportal India Pvt. Ltd.
05.2015 - 01.2018
Sr. Process Associate
IGT (Expedia)
12.2012 - 03.2015
Post Graduate in Management - National Economic Planning and Entrepreneurship
IIPM
B.COM (PASS) -
Delhi University
Class XII - CBSE
D.A.V Public School
Class X - CBSE
D.A.V School