SWATI GHUMAN
Behavioral & Leadership L&D Transformational Expert
Mohali,Punjab
Summary
With over 15+ years of leadership experience across Healthcare, Telecom, Insurance and Corporate Environments, Specializes in behavioral transformation, leadership capability building and sustainable performance enhancement. Recognized by the government of India - Ministry of Social Justice & Empowerment for contribution towards Emotional Wellness & Long term mental Health Development.
My approach Integrates Applied Psychology , Behavioral Science Frameworks , neuro Science Frameworks, neuroscience-informed tools and experiential learning methodologies. I works at the level of behavioral conditioning , communication patterns and leadership identity to create measurable , sustainable organizational impact.
Core Expertise: Behavioral Science Development, Leadership & Supervisory Excellence, High Impact Communication, Emotional Intelligence & Resilience, Stress & Emotional Regulation, Team Collaboration, POSH Awareness, Organizational Capability Development
Overview
22
22
years of professional experience
3
3
Languages
Work History
Behavioral & Leadership L&D Evolution Expert
Freelancing
Mohali
03.2016 - Current
- Successfully Trained & Coached Senior and Leadership Level Employees in various IT based organizations and corporates like Axtrics, Proserv Pvt Ltd, ALP Pvt. Ltd etc. on Behavioral Topics like Communication Towards Success, Supervisory Skills, Resilience, Grooming & Etiquette, Stress Management, Time Management, Self-Dive, Overcoming Fears & Enhancing Skills E-Mail Etiquettes, POSH etc.
- Personal Coaching & Enhancing Productivity of Employees on Behavioral, Sales, Managerial Skills, Role Upgradation, Time Management & Managerial Skills.
- Stellar role in enabling 500+ individuals evolve by helping them make permanent sustainable changes, overcome their current challenges & transform their personality by using tools like installations, coaching & neuro linguistic techniques
- Pivotal in helping various Doctors , Students, Sportsmen, Professionals and Employees from diverse backgrounds to overcome beliefs, mind-sets and challenges and enable them to perform exceptionally well in both personal & professional lives
- Facilitated Training Needs Programs & Behavioral Trainings on Communication Skills, Grooming Standards for all employees of the Hospital
- Performed periodic Audits to ensure adherence to all specified standards & regulatory guidelines.
Manager Training – HR (L&D) / Head Training
Max Healthcare Ltd.
02.2011 - 03.2016
- Stellar role in enabling 500+ individuals evolve by helping them make permanent sustainable changes, overcome their current challenges & transform their personality by using tools like installations, coaching & neuro linguistic techniques
- Pivotal in helping various Doctors , Students, Sportsmen, Professionals and Employees from diverse backgrounds to overcome beliefs, mind-sets and challenges and enable them to perform exceptionally well in both personal & professional lives
Training Manager – Agency Training
Max New York Life Ins. Ltd.
Chandigarh
09.2007 - 02.2011
- Delivered Motivational Trainings for Setting Targets, Planning & Action to increase the new Agent productivity. Provided 50 hours IRDA Training along with the Sales Process
- Acted as a Mentor & Coach for other new joinees and conducted trainings on various related areas
- Assisted in Proactive planning for any special training programs, interventions and Management Development Programs, like Flight to Success, Product Launches, etc. Planned, scheduled, and executed all regular training programs for Sales Managers in Branch & A&As
- Took Co-ownership of all business parameters impacted with training such as Case Rate, Case Size, 9/90, CSA & CPA, Case Activation
- Conducting Workshops for inter-offices like Fast Start Programs to increase productivity
- Functioned as a Team Member of Content Development, for publishing Discover Magazine for North 1
Divisional Training Manager – Training Department
Avon Beauty Products India Ltd.
Mohali
08.2006 - 09.2007
- Conducted The TTT Unit Training Workshops, Sales Enhancement Training Workshops for all Zonal Managers for Punjab Division.
- Pivotal in Training and Certifying the Independent Sales / Zonal Managers and new joinees on Prospecting, Appointing, Training and Development (PATD) Process
- Developed Modules on Motivation and Team Building for the Sales Team; effectively conducted:
- TTT Workshops for all the Zonal Managers on increasing the sales output and efficient team building
- Classroom Soft Skills and Grooming Trainings for the Sales Team
- Role Modelling for the Zonal Managers and independent Sales Managers to enhance their selling skills
- Managed all Trainings related to new product launch all across the Punjab Division (Punjab, Chandigarh, Jammu& Kashmir, Dehradun)
Trainer – Service Assurance (Postpaid)
Airtel
Chandigarh
04.2004 - 08.2006
- Conducted training sessions for new joinees in CIG, entailing Product, Process, System & Soft Skills. Managed a team of 12 Outsourced Trainer monitoring, auditing, conducting quizzes and certifying by conducting TTT for them.
- Ensured all Quality Parameters are adhered to by the new joinees by auditing calls for the first month.
- Monthly Quizzes for CCEs, Showroom, Sales& SMG Executives, to track their knowledge and identify further Refresher Training Needs
- Refresher Trainings for CIG and CSD on the basis of needs identified from Monthly Quiz and Audits through SA Team
- Developed training materials, like modules on SMG Processes for Monthly Roll-outs. Handed Certifications for In- House & Outsourced Agents
- Handed New Process Launch Training (NPLT) for ARCs & CIG under Bhartiyam Project as a Process Owner
- Updated Training Team (In-house & Outsourced), ARC Managers and Audit Team by sending them SMS Blast on all new products launch
- Conducted Partner Audit(IBM- Daksh) on a monthly basis as well as monitored the JKQ for them on a monthly basis
Education
Master of Arts - Psychology
IGNOU
04.2001 -
Post Graduate Diploma - Business Administration
SIMS Pune
Bachelors of Commerce - undefined
Punjab University
01-2002
Diploma - Training & Development
Indian Society in Training & Development
Skills
Strategic Expertise
L&D Strategy / Roadmap Planning
L&D Projects / Transformation
NLP Tools & Techniques
Personal Evolution Coaching
Personality & Skills Development
Training Need Analysis (TNA)
Training Content Development
Trainings/ Certifications
E-Learning/ Virtual Learning
Accomplishments
- Recognized with appreciation letter from Government of India - Ministry of Social Justice and Empowerment for contributing to People's Emotional Wellness & Making Permanent Sustainable changes towards Mental Health in Apr'19
- Effectively Trained& Coached Senior and Leadership Level Employees in various IT based organizations like Axtrics etc. on Behavioral Topics like Communication Towards Success, Supervisory Skills, Resilience, Grooming &Etiquette, Stress Management, Time Management, Self-Dive, Overcoming Fears &Enhancing Skills E-Mail Etiquettes, POSH and so on
- Max New York Life Ins.: Received regular Achievement Award conducting high-skilled workshops for Agents & Sales Managers such as Flight to Success, Fast Start Workshop. Qualified for IMPACT.
- Avon: Master Coaching Certified by Avon Global Team within 7 months of Joining, Coaching Certified, PAT Certified by the Global Training Team of Avon as well as TTT Certified for Unit Trainings along with Coaching Workshop
- AIRTEL: Recognized & awarded for introducing 8 Best Practice Documents in relation to Training. Certified by Mobility to conduct the TTT all across the circle as & when required
IT Skills
- Operating System: Windows 95/98, Windows 2000/NT, MS DOS
- Application: MS Office 97/2002
- Multimedia: Flash Version 8-0
Timeline
Behavioral & Leadership L&D Evolution Expert
Freelancing
03.2016 - Current
Manager Training – HR (L&D) / Head Training
Max Healthcare Ltd.
02.2011 - 03.2016
Training Manager – Agency Training
Max New York Life Ins. Ltd.
09.2007 - 02.2011
Divisional Training Manager – Training Department
Avon Beauty Products India Ltd.
08.2006 - 09.2007
Trainer – Service Assurance (Postpaid)
Airtel
04.2004 - 08.2006
Master of Arts - Psychology
IGNOU
04.2001 -
Post Graduate Diploma - Business Administration
SIMS Pune
Bachelors of Commerce - undefined
Punjab University
Diploma - Training & Development
Indian Society in Training & Development