Swati Gouda

Studied and understood requirements from functional documents to ensure comprehensive test coverage aligned with business objectives.
Performed various types of testing including smoke testing, functional testing, compatibility testing, and exploratory testing to validate system functionality and user requirements.
Identified test scenarios based on business and functional requirements, and meticulously wrote and reviewed test cases for accuracy and completeness.
Tested email campaigns to ensure they met business requirements and were compatible across different email clients, utilizing tools such as Litmus for comprehensive email client compatibility testing.
Ensured CAN-SPAM compliance for all email campaigns to adhere to regulatory standards.
Conducted testing in multiple phases including Email Studio, SQL query segmentation, Automation Studio, and Journey Builder to verify end-to-end functionality and integration across Salesforce Marketing Cloud components.
Logged defects in Defect Management tool (JIRA), tracked and reported results, and collaborated closely with development teams to troubleshoot issues and ensure timely resolution of defects.
Effectively managed high-priority campaigns with tight timelines, maintaining a proactive approach to deliverables and ensuring adherence to project milestones.
Contributed to continuous improvement initiatives by providing feedback on processes, tools, and methodologies to enhance overall testing efficiency and effectiveness.
Collaborated with cross-functional teams including developers, business analysts, and project managers to address testing challenges and achieve project objectives.