Swati Gulati

• Working in PEP, RFI, I-sight Process & Liens & Garnishment.
• Share QA Error Sheet with team.
• Manage to over achieve the SPD target while maintain Quality Score.
• Basic Knowledge of SQL.
• Liens & Garnishment
• 5 years of experience in payment compliance monitoring and auditing.
• Demonstrated ability to create and implement effective compliance strategies.
• Strong knowledge of AML, KYC, and regulatory requirements in the payment industry.

• Performed strategic planning, execution and finalization of audits.

• Audit application and KYC documents

• Compiled general ledger entries on short schedule with 100% accuracy.

AML/KYC analyst

• One of the key responsibilities will be coordination and collection of client specific information and completion of documentation to assist in the onboarding of new clients.

• PEP,KYB,CDD Process Knowledge.

• Responsibility will be performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients

• Furthermore, this role will identify and escalate any suspicious or unusual matters to AML & Line of Business Compliance for further investigation.

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• Coordinated, managed and implemented projects for auditor
• Gathered and analyzed financial data to determine improvement efforts.
• Developed and actualized customer service initiatives to decrease wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satistaction.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Processed returns, refunds, and exchanges efficiently and accurately
• Maintained detailed records of customer interactions and feedback