Swati Gupta
Account Manager - International seller growth
Hyderabad
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Having close to 15 years of progressive experience across the e-commerce Finance & Insurance sector, including 5 years of international exposure in New Zealand. Holding a Master’s in Marketing from Auckland University of Technology and PGDM in Insurance from BIMTECH.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager – International Seller Growth
Amazon Development Centre
Hyderabad
03.2022 - Current
- Planning, goal development, and building strategy for recruiting new high value Sellers in UK
- Helping new Sellers in onboarding and platform optimization such through PPC campaigns, FBA, cross-border expansion etc.
- Modelling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business
- Analyzing Seller and program performance trends, diagnosing root cause of performance and creating actionable plans for operational improvements
- Devised structure for measuring team performance, resulting in over 50% reduction in manpower requirement for the specific task.
- Using data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.)
- Managing UK Sellers with turnover of over 200M annually.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
illion NZ Limited (Trading as Milton Graham)
Auckland
06.2018 - 06.2020
- Catering to key HNI clients in various sectors such as Government, Insurance, Finance and Insurance
- Preparing and presenting management reports by deep diving and analyzing client performance data with the help of tools such as Microsoft Excel, Power BI, salesforce etc.
- Liaising with internal stakeholders such as Business Development Managers, Operations Manager, Sales Director, illion departments to streamline processes for smooth client experience and meeting KPI
- Ensuring successful onboarding of new clients
- Regularly conducting meetings with key clients to appraise on portfolio performance and to discuss client expectation
- Conducting contract audit to ascertain SLAs are met effectively
- Developing procedures to maximise performance and to ensure regulatory and legislative compliance
- Spearheading targeted collection campaigns based on analytical insights such from GDS score, GRI propensity to pay score and debt constitution insights
- Managing relationship with internal and external stakeholders to achieve and maintain portfolio profitability
Sales Representative
illion NZ Limited (Trading as Milton Graham)
Auckland
06.2017 - 05.2018
- Executing sales campaigns for AU and NZ business over phone for variety of illion products like Comprehensive Credit Reports, Portfolio health check-up, Tenancy credit check, Credit Simple (Credit score portal) and AML
- Developing relationship with new prospects by following up on inbound leads and online evaluations and engaging in proactive cold calling
- Communicating illion’s value proposition to new prospects and using expertise to seek out new opportunities by expanding to build the pipeline to customers
- Maintaining a thorough knowledge of illion products and offerings
- Building and monitoring sales pipelines to ensure continuous population and movement of near- and long-term opportunities
- Maintaining knowledge of competitors to strategically position illion’s products and services better
- SFDC compliance - maintaining an accurate pipeline of sales opportunities in the CRM (SFDC) in order to support effective management of the territory and achieve sales & revenue targets
- Overseeing successful onboarding of new clients
Collections Officer
illion NZ Limited (Trading as Milton Graham)
Auckland
04.2015 - 05.2017
- Handled inbound and outbound calls
- Monitored and located debtors by using skip tracing and other automated systems
- Updated debtor accounts to reflect changes in terms of payments and arrangements
- Operated within parameters outlined by Fair Debt Collection Practice Act to pursue payments
- Effectively negotiated payment plans and arrangements
- Overcame objections by applying advanced training and persuasion techniques
- Assisted Team Leader as ad-hoc 2IC
Commercial Relationship Manager
HDFC Ergo General Insurance
New Delhi
10.2012 - 05.2014
- Managing portfolio of more than 10 SME General Insurance brokers
- Conducting regular broker meetings to appraise on company marketing strategy, performance updates and to discuss new business opportunities
- Serving as key contact for all client queries and liaising with internal departments for speedy resolution
- Specialisation in Liability, Marine and Group Health insurance portfolio
- Presenting management with sales performance reporting
- Attending company organised insurance seminars and summits to enhance broker engagement
Business Development Manager-Corporate Sales
Bharti AXA General insurance Co. Ltd
New Delhi
05.2012 - 10.2012
- Acquiring business from SME Insurance Brokers
- Lead Generation to acquire corporate clients through cold calling.
- Meeting the potential clients and acquiring new business.
- Servicing client requirements.
- Making sure all client documents are complete and processed on time.
Assistant Manager Delivery - IT
Bajaj Allianz Life Insurance Limited
Pune
05.2011 - 09.2011
- Analysing user requirements.
- Coordination with IT team for module development
- Coordination with UAT and Testing team for module testing
- Delivery of IT modules/requirements to the concerned department
Management Trainee Operations
Bajaj Allianz Life Insurance Limited
Pune
07.2010 - 04.2011
- Hub manpower and productivity monitoring
- Hub learning session and test
- Report monitoring and coordination with IT team
- HUB process monitoring
- Hub Competition and Spot Driving
Education
Masters of Marketing - Marketing
Auckland University of Technology
Auckland 08.2014 - 02.2016
PGDM - Insurance: Life and General Insurance
BIMTECH
Greater Noida 06.2008 - 04.2010
Skills
Timeline
Account Manager – International Seller Growth
Amazon Development Centre
03.2022 - Current
Account Manager
illion NZ Limited (Trading as Milton Graham)
06.2018 - 06.2020
Sales Representative
illion NZ Limited (Trading as Milton Graham)
06.2017 - 05.2018
Collections Officer
illion NZ Limited (Trading as Milton Graham)
04.2015 - 05.2017
Masters of Marketing - Marketing
Auckland University of Technology
08.2014 - 02.2016
Commercial Relationship Manager
HDFC Ergo General Insurance
10.2012 - 05.2014
Business Development Manager-Corporate Sales
Bharti AXA General insurance Co. Ltd
05.2012 - 10.2012
Assistant Manager Delivery - IT
Bajaj Allianz Life Insurance Limited
05.2011 - 09.2011
Management Trainee Operations
Bajaj Allianz Life Insurance Limited
07.2010 - 04.2011
PGDM - Insurance: Life and General Insurance
BIMTECH
06.2008 - 04.2010
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