Swati Gupta
Account Manager - International seller growth
Hyderabad
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Having close to 15 years of progressive experience across the e-commerce Finance & Insurance sector, including 5 years of international exposure in New Zealand. Holding a Master’s in Marketing from Auckland University of Technology and PGDM in Insurance from BIMTECH.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager – International Seller Growth
Amazon Development Centre
Hyderabad
03.2022 - Current
- Planning, goal development, and building strategy for recruiting new high value Sellers in UK
- Helping new Sellers in onboarding and platform optimization such through PPC campaigns, FBA, cross-border expansion etc.
- Modelling, and forecasting business metrics for the purpose of making strategic decisions to grow Seller business
- Analyzing Seller and program performance trends, diagnosing root cause of performance and creating actionable plans for operational improvements
- Devised structure for measuring team performance, resulting in over 50% reduction in manpower requirement for the specific task.
- Using data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.)
- Managing UK Sellers with turnover of over 200M annually.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
illion NZ Limited (Trading as Milton Graham)
Auckland
06.2018 - 06.2020
- Catering to key HNI clients in various sectors such as Government, Insurance, Finance and Insurance
- Preparing and presenting management reports by deep diving and analyzing client performance data with the help of tools such as Microsoft Excel, Power BI, salesforce etc.
- Liaising with internal stakeholders such as Business Development Managers, Operations Manager, Sales Director, illion departments to streamline processes for smooth client experience and meeting KPI
- Ensuring successful onboarding of new clients
- Regularly conducting meetings with key clients to appraise on portfolio performance and to discuss client expectation
- Conducting contract audit to ascertain SLAs are met effectively
- Developing procedures to maximise performance and to ensure regulatory and legislative compliance
- Spearheading targeted collection campaigns based on analytical insights such from GDS score, GRI propensity to pay score and debt constitution insights
- Managing relationship with internal and external stakeholders to achieve and maintain portfolio profitability
Sales Representative
illion NZ Limited (Trading as Milton Graham)
Auckland
06.2017 - 05.2018
- Executing sales campaigns for AU and NZ business over phone for variety of illion products like Comprehensive Credit Reports, Portfolio health check-up, Tenancy credit check, Credit Simple (Credit score portal) and AML
- Developing relationship with new prospects by following up on inbound leads and online evaluations and engaging in proactive cold calling
- Communicating illion’s value proposition to new prospects and using expertise to seek out new opportunities by expanding to build the pipeline to customers
- Maintaining a thorough knowledge of illion products and offerings
- Building and monitoring sales pipelines to ensure continuous population and movement of near- and long-term opportunities
- Maintaining knowledge of competitors to strategically position illion’s products and services better
- SFDC compliance - maintaining an accurate pipeline of sales opportunities in the CRM (SFDC) in order to support effective management of the territory and achieve sales & revenue targets
- Overseeing successful onboarding of new clients
Collections Officer
illion NZ Limited (Trading as Milton Graham)
Auckland
04.2015 - 05.2017
- Handled inbound and outbound calls
- Monitored and located debtors by using skip tracing and other automated systems
- Updated debtor accounts to reflect changes in terms of payments and arrangements
- Operated within parameters outlined by Fair Debt Collection Practice Act to pursue payments
- Effectively negotiated payment plans and arrangements
- Overcame objections by applying advanced training and persuasion techniques
- Assisted Team Leader as ad-hoc 2IC
Commercial Relationship Manager
HDFC Ergo General Insurance
New Delhi
10.2012 - 05.2014
- Managing portfolio of more than 10 SME General Insurance brokers
- Conducting regular broker meetings to appraise on company marketing strategy, performance updates and to discuss new business opportunities
- Serving as key contact for all client queries and liaising with internal departments for speedy resolution
- Specialisation in Liability, Marine and Group Health insurance portfolio
- Presenting management with sales performance reporting
- Attending company organised insurance seminars and summits to enhance broker engagement
Business Development Manager-Corporate Sales
Bharti AXA General insurance Co. Ltd
New Delhi
05.2012 - 10.2012
- Acquiring business from SME Insurance Brokers
- Lead Generation to acquire corporate clients through cold calling.
- Meeting the potential clients and acquiring new business.
- Servicing client requirements.
- Making sure all client documents are complete and processed on time.
Assistant Manager Delivery - IT
Bajaj Allianz Life Insurance Limited
Pune
05.2011 - 09.2011
- Analysing user requirements.
- Coordination with IT team for module development
- Coordination with UAT and Testing team for module testing
- Delivery of IT modules/requirements to the concerned department
Management Trainee Operations
Bajaj Allianz Life Insurance Limited
Pune
07.2010 - 04.2011
- Hub manpower and productivity monitoring
- Hub learning session and test
- Report monitoring and coordination with IT team
- HUB process monitoring
- Hub Competition and Spot Driving
Education
Masters of Marketing - Marketing
Auckland University of Technology
Auckland 08.2014 - 02.2016
PGDM - Insurance: Life and General Insurance
BIMTECH
Greater Noida 06.2008 - 04.2010
Skills
Account management
Report writing
Data analytics
Salesforce proficiency
Data analysis in Excel
PowerPoint
Team oversight
Client relationship management
Teamwork and collaboration
Customer relationships
Documentation and reporting
Strategic planning
Timeline
Account Manager – International Seller Growth
Amazon Development Centre
03.2022 - Current
Account Manager
illion NZ Limited (Trading as Milton Graham)
06.2018 - 06.2020
Sales Representative
illion NZ Limited (Trading as Milton Graham)
06.2017 - 05.2018
Collections Officer
illion NZ Limited (Trading as Milton Graham)
04.2015 - 05.2017
Masters of Marketing - Marketing
Auckland University of Technology
08.2014 - 02.2016
Commercial Relationship Manager
HDFC Ergo General Insurance
10.2012 - 05.2014
Business Development Manager-Corporate Sales
Bharti AXA General insurance Co. Ltd
05.2012 - 10.2012
Assistant Manager Delivery - IT
Bajaj Allianz Life Insurance Limited
05.2011 - 09.2011
Management Trainee Operations
Bajaj Allianz Life Insurance Limited
07.2010 - 04.2011
PGDM - Insurance: Life and General Insurance
BIMTECH
06.2008 - 04.2010