Swati Gupta

• Architected a landmark, end-to-end global L&D strategy spanning 35,000+ learners across 11 Acceleration Centers and U.S. — the first time PwC US aligned hub-level roadmaps to their overall Learning North Star.
• Acted as the “voice of the hubs.” Built cross-border alliances with L&D, HR and business leaders in India, Manila, Mexico, Shanghai, Buenos Aries and Kuala Lumpur, ensuring regional needs fed directly into worldwide programs & initiatives
• Translated business and learner priorities into actionable journeys. Launched Upskill 360, an AI-embedded learning suite integrating technical, consulting, digital and sales academies; cut time-to-client-readiness by 80 %.
• Curated and facilitated a simulation-rich Global Core Consulting Skills curriculum for U.S. and AC talent, now the blueprint for firm-wide learning experiences.
• Re-imagined talent development through an apprenticeship model; boosted client-billable readiness by 75 % while unlocking efficiencies for business unit P&Ls.
• Operationalised a new Managed-Services “Center of Excellence”— designed Build-Operate-Transfer skilling that accelerated go-live by 4 months, directly supporting total-transformation deals.
• Introduced blended, just-in-time learning pathways in AI, digital and sector verticals, driving a culture of continuous upskilling and contributing to PwC’s global competitive advantage.
• Steered large-scale academies and consulting-wide learning pathways (3–5k participants each) and achieved >85 % engagement by positioning content around technical, fuctional, business purpose and bottom-line impact.
• Directed a high-performing, globally dispersed L&D team; balanced big-picture strategy with tactical execution while navigating ambiguity and stakeholder push-back.
• Leveraged market-trend analytics to shape future-ready talent road-maps, informing PwC’s Consulting Solutions growth strategy

• Defined the L&D vision and strategy for a 6,000-employee, multi-hub organization. Pioneered the transformation of their traditional training model to a corporate university charter globally.
• Launched specialized Learning CoEs focused on behavioral, professional, functional, domain, and technology learning skills, in collaboration with L&D partners and business leaders.
• Designed a global competency framework integrating learning and HR functions, like performance management and succession planning.
• Established and led a team of L&D specialists globally to focus on high-quality content curation, facilitation, and measurement.
• Recognized by Forrester and Great Places to Work for outstanding impact through the university model on consulting excellence and employee engagement.

• Established the entire India L&D function from a blank slate, positioning it as a “single point of truth” learning hub that fed into Better.com’s U.S.-led, digital-first business model
• Designed a responsive, multi-disciplinary learning architecture (sales, ops, tech, service) that cut new-hire onboarding time by 30 % and lifted day-30 productivity per associate by 20 %, directly driving bottom-line impact during the firm’s hyper-growth phase.
• Introduced succession-planning and leadership-journey interventions that created a sustainable pipeline of home-grown managers, reducing external hiring costs by 40 % and safeguarding culture integrity at scale
• Partnered with U.S. and India senior stakeholders to translate learner pain-points into actionable, high-ROI road-maps, reducing ambiguity and ensuring every programme was tied to quarterly business OKRs.

• Established the first technology-enabled learning practice for PwC India Advisory, supporting over 15,000 consulting professionals across 13 sub-service lines with diverse demographics, technologies, and domain-specific backgrounds.
• Introduced customized learning roadmaps for each: Technology Consulting, Government Consulting, Management Consulting, Financial Risk & Regulations, Deals, Strategy&, and Cyber Risk & Regulations to address pertinent business priorities.
• Collaborated with partners, HR leaders, global teams, IT, and enterprise services to build and launch in-house training, PwC University programs, academies, new hire orientations, campus-to-corporate initiatives, and an intensive digitized Learning Pathways drive (an initiative introduced by me for the firm and L&D industry in the wake of COVID-19).
• Scaled billable talent readiness during COVID via customized development architectures, raising fungibility, and keeping client delivery uninterrupted.
• Instituted the 'One Architecture' framework in L&D, integrating Advisory, Assurance, and Tax learning so solutions, client delivery, and talent pipelines spoke a single language.
• Enabled the establishment of PwC India GDC framework and Learning architecture, connected to PwC Global vision enabling it receive the global accredition.
• Built and led a seven-member, high-performing L&D squad spread across India, coaching them through rapid change, fostering resilience, and expanding their remits to niche, client-facing capabilities.

• Redesigned the lateral-hire onboarding journey, weaving consulting culture, digital labs, and client-case simulations into the first 30 days.
• Installed an ROI-driven L&D analytics framework that cut through the noise by linking every program to revenue, margin, or risk KPIs; insights steered partner-level budgeting and became EY India’s gold standard for 'work-to-impact' prioritization.
• Curated and facilitated a global succession-readiness series for Associate Partners on the fast track to Partnership—integrating 360° feedback, shadow assignments, and bespoke coaching—to create a future Partner pipeline 18 months ahead of demand.
• Led firm-wide behavioral academies and milestone programs (Senior to Director levels), tailoring content to each service line’s learner voice while aligning with enterprise-wide leadership architecture.

• Founded a boutique L&D consultancy delivering bespoke leadership development programs and coaching interventions across sectors.
• Designed and facilitated open workshops, executive sessions, and experiential learning journeys for high-potential professionals, and mid-senior leaders.
• Partnered with clients to co-create learning blueprints aligned to strategic business outcomes, with a focus on behavioral transformation and career acceleration.
• Served as a trusted advisor and personal coach to several C-level leaders and entrepreneurs.

• Spearheaded the establishment of the L&D charter at KPMG Global Services during its formative years, working across the Delhi and Bangalore offices.
• Developed client-centric and partner-level upskilling strategies, embedding cross-cultural learning into foundational L&D design.
• Overhauled KPMG India's induction process by making it experiential and real-time, enhancing the learning of firm values, business structure, and processes; received formal recognition for this intervention.
• Designed a 5-day immersive learning program for newly hired Chartered Accountants, instilling essential business school competencies.
• Created a bespoke coaching program for KPMG Partners focused on enhancing collaboration with Gen Y professionals.

• Promoted from Team Leader to Assistant Manager within 18 months of joining, based on outstanding performance and strategic contributions.
• Led the creation of L&D infrastructure during the formative phase of MetLife's Global Capability Centre (GCC) in India.
• Designed and delivered learning solutions across departments, consistently earning outstanding feedback from participants.
• Achieved certification in Instructional Design and shifted focus to aligning L&D efforts with business priorities, resulting in tailored, high-impact programs.
• Developed in-house learning modules that eliminated reliance on external vendors, delivering significant cost savings.

Client-Facing Service Delivery

• Led the delivery and deployment of Oracle Financials using BizTalk architecture in a German petroleum client engagement as a PMO, focusing on IT infrastructure setup, training, and cross-cultural integration.

Firm-wide Learning and Development

• Established the Culture and Foreign Languages Learning Department for the Satyam School of Leadership.
• Coached and mentored over 45 international interns from AIESEC, leveraging their skills to create learning solutions for more than 10 countries and nationalities.
• Deployed organization-wide workshops on Behavioral Skills, Jeevan Vidya (life skills), and Cross-Cultural Intelligence, impacting over 35,000 employees.