Swati Hendge

Seeking a leadership position where I can leverage my strategic vision, business acumen, and experience to drive organizational growth and success. To lead and inspire high-performing teams by fostering a culture of collaboration, innovation, and continuous improvement.

Strategic and results-driven business leader with over 16 years of experience across diverse market applications. Proven track record in successfully driving customer acquisition, retention, and profitability in alignment with business objectives. I was key driver in delivering double digit volume and revenue growth in the region over the years. With expertise in cross-functional collaboration, keen problem-solving, and relentless commitment to results, I’m groomed for next level responsibilities and challenges. Customer Manager offering 16-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

• Recognised as a Promising Talent (PT) within Dow Chemical Intl. Pvt. Ltd. and getting groomed to perform leadership role in near future.
• Completed IMEAT Leadership Development Program in 2022: Part of India, Middle East, Africa, and Türkiye Leadership Development Program, through which I was groomed to lead a team in the region.
• India Leadership Development Program (ILDP) in 2019: Part of India Leadership Development Program in year 2019.
• Recipient of Dow Pinnacle Award for Sales Excellence in year 2017, year 2019 and year 2023: The selection is based on various criteria in Sales and Account Management across EMEAI region. Received this award for achieving double digit growth in both volume and revenue while improving margins.
• Revenue and Profit Management: Grew revenue by 33% and volume by 67% up over year 2017 assigned plan by targeting new customer development and growing at existing accounts. In year 2019 delivered 11% volume growth, 18% revenue growth and 50% growth on variable std. margin over year 2018 plan.
• Product Management: Managing the product portfolio based on a solid understanding of customer attributes. Delivering optimum value for Dow products in applications like Pharmaceuticals, Agrochemicals, Lubricants and Chemical Intermediates.
• Expanded Geography: Managing business development activities in markets like India Subcontinents and Middle East region for pharmaceutical and agrochemical applications.
• Sales & Marketing: Prepared sales forecast, monthly reports, and visit report in systems, devising & effectuating competitive selling programs / strategies to improve the product awareness and enhance business growth. Implemented marketing & sale plans to ensure maximum brand visibility and capture optimum market shares. Finalized sales contracts with the key customers.
• Key Account Management / Business Development: Delivered growth by identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability. Building & maintaining healthy business relations with customers.

• Yoga & Meditation
• Travelling
• Cooking

• Received Dow Pinnacle Award in year 2023 for effectively designing and implementing sales strategies for DIS Consumer Sector.
• Received Dow Pinnacle Award in year 2019 for delivering double digit sales growth.
• Received Dow Pinnacle Award in year 2017 for delivering double digit sales growth.