Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Swati Hira

Swati Hira

Noida

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Genpact
07.2020 - Current
  • Working as Assistant Manager in Accounts Receivables profile.
  • 11+ years’ experience with strong understanding of Accounts Receivables processes and month end reporting, coupled with my proficiency in collections, dispute resolution, and customer service, Cash apps, Billing and order Management will enable me to make a valuable contribution to the organization.
  • Collections/ Cash Applications/ Order Management/ Credit Managements
  • Response to email/call queries about disputed invoices/deductions.
  • Follow up on Past due invoices via email and calls.
  • Manage collections of invoices and invalid deductions.
  • Provide supporting/Backup documents for >90 invoices and resolve the issues.
  • Connect with Customers on Scorecard calls to discuss the portfolio.
  • Research on deductions related to shortage, overage and damages.
  • Raise claims in SAP P-67/Salesforce for disputed items.
  • Work on Bill Trust for payment, remittance, and invoice details.

Subject Matter Expert (SME)

Accenture Solutions Pvt. Ltd
12.2016 - 07.2020
  • Cash Application / Collections responsibilities in one of the leading telecom Project.
  • Handling Cash application for Global Regions like EMEA APAC and North America.
  • Processing ACH, wires and Lockbox payments.
  • Handling Invoice Clearance on customer level for Global Region in SAP P20.
  • Research work on open line items such as Over payment, Residual payments and short payments.
  • Reconciliation at customer level as per requirement provided by client.
  • Booking of WHT/TDS/VAT in correct account as per the process.
  • Clearing credit debit knock off from customer account.
  • Updating reason codes and text on each open line item pending on G/L.
  • Posting non customers payments on GL accounts such as Payroll, Refund, travel allowances.
  • MJE uploading to process the mass uploading entries.
  • Interacting with collections team for getting the remittances on time for applying the open cash.
  • Posting Unidentified payments on suspense accounts and align with collections team for payment details.
  • Updating SOP’s as per the requirement if there is an update or changes in process.
  • Reporting
  • Publishing unidentified numbers on daily basis with internal and external stakeholders.
  • Publishing Unallocated numbers for internal control and business reporting.
  • Daily stand-up calls with onshore team for problematic areas and escalations for not getting remittances.

Senior Associate

Arihant Info Marketing Pvt. Ltd
08.2013 - 04.2016
  • Company Overview: (Fatkart.com E-commerce Company)
  • Follow up on Confirmed orders from Customers for their fulfillment within TAT.
  • Managing Order Processing, Generate Invoices, Process Manifest, Update and editing the orders like- Add Discount Coupons, updating shipping details, Billing the Invoices Update Product Price & Adding Freebie Products through CRM Panel.
  • Day to Day Coordinate with Logistics Team and Courier For order Dispatching Within TAT.
  • Updated with Inventory.
  • Follow up on Escalated cases.
  • Maintain Data management of Customers Complaints like Exchange, Replacements & Refunds orders Data in System.
  • Prepare MIS Every Month of Monthly Sales orders.
  • Handling Customer queries through Social Media like Facebook, Twitter, Instagram & providing information through call or mails.
  • Promoting company products through social Media Like Facebook & Instagram.
  • Resolve customer quires/complaints through calls and emails also.
  • Coordinating with Vendors regarding the fulfillment of orders, Stock Check, Vendor Payments & Invoicing etc.
  • (Fatkart.com E-commerce Company)

Education

MBA - Finance Management

Mizoram University
Mizoram
01.2024

B.A -

Delhi University School of Open Learning
New Delhi
01.2014

12th -

C.B.S.E Board
Delhi
01.2008

10th -

C.B.S.E Board
Delhi
01.2006

Skills

  • SAP S/4HANA and BRIM
  • Salesforce CRM
  • AS400 database management
  • Oracle database administration
  • Billing and collections
  • Cash application
  • Dispute resolution
  • Cash application expertise
  • Accounts receivable management
  • Order management experience
  • Payment processing
  • Process improvement ideas
  • Oracle experience
  • SAP experience
  • Order management
  • Customer service

Accomplishments

  • Rewarded in RNR for best performance in 2024 Quarter 3.

Timeline

Assistant Manager

Genpact
07.2020 - Current

Subject Matter Expert (SME)

Accenture Solutions Pvt. Ltd
12.2016 - 07.2020

Senior Associate

Arihant Info Marketing Pvt. Ltd
08.2013 - 04.2016

MBA - Finance Management

Mizoram University

B.A -

Delhi University School of Open Learning

12th -

C.B.S.E Board

10th -

C.B.S.E Board

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Swati Hira