Summary
Overview
Work History
Education
Skills
Timeline
Generic
Swati Jha

Swati Jha

Assistant Store Manager
Mumbai

Summary

Currently I'm serving as an Assistant Store Manager at Mango, with 5 years of Hands on experience in retail I've gone through gaining expertise onto Driven sales to managing people which is leading towards store operations efficiency and KPIs of Retail parameters

Hello
My self swati
I had started my career as a staff 5 years ago at AND-Antia Dongre, after gaining 2 years experience in Retail
I've got an opportunity To Work with M&S-Marks_and_Spencer as an Team Leader, where I have got to know how international store formats operates and learned the importance of managing a Floor which is having a team of more than 40+ peoples in it, being there for 3 years.
I've got a New opportunity with New Role as an Assistant Store Manager at Mango, currently I'm working with a team of 15+ people in it

Overview

6
6
years of professional experience
3
3
Languages

Work History

Assistant Store Manager

Mango
Mumbai, Maharashtra
12.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Customer Service Associate

Marks and Spencer
Mumbai, Maharashtra
11.2021 - 12.2024
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Sales Executive

House Of Anita Dongre
Mumbai, Maharashtra
03.2019 - 11.2021
  • Learned the basics of retail and KPI parameter
  • Understand the requirements of customers and deliver the best results in terms of customer satisfaction and store business.

Education

Bachelor of Communication Studies - Business Accountancy

Prahladrai Dalmia Lions College
Mumbai, India
04.2001 -

Skills

Inventory control

Timeline

Assistant Store Manager

Mango
12.2024 - Current

Customer Service Associate

Marks and Spencer
11.2021 - 12.2024

Sales Executive

House Of Anita Dongre
03.2019 - 11.2021

Bachelor of Communication Studies - Business Accountancy

Prahladrai Dalmia Lions College
04.2001 -
Swati JhaAssistant Store Manager