Swati Kanaujia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Help Desk (Recovery)
Shining Star Outsource Service Pvt. Ltd.
04.2024 - 07.2025
- Managed help desk operations to enhance recovery processes and resolve client disputes effectively.
- Applied advanced negotiation techniques to facilitate debt clearance while maintaining professional client relationships.
- Collaborated with team members to streamline recovery workflows, achieving monthly targets through improved processes.
Customer Relationship Executive (Recovery)
ONE POINT ONE SOLUTIONS LTD.
02.2023 - 03.2024
- Handled collections for ICICI cards and recovered outstanding debts from customers.
- Handled high-volume outbound and inbound calls to negotiate payment plans for delinquent accounts.
- Consistently achieved recovery milestones by utilizing strong conflict resolution skills.Debt Recovery Agent Qualified
- Qualified as a Certified Debt Recovery Agent.
- Project: ICICI Cards – Collections.
Education
Master Of Arts - Hindi Literature
02.2026
Bachelor of Arts - Hindi Literature
Kanpur University
01.2023
INTERMEDIATE -
UPMSP
UTTAR PRADESH01.2017
HIGH SCHOOL -
UPMSP
UTTAR PRADESH01.2015
Skills
- Technical: MS Office Suite (Word, Excel, PowerPoint), HTML
- Professional: Debt Recovery & Collections, Negotiation, Analytical Thinking1
- Soft Skills: Leadership, Conflict Resolution, Teamwork, and Relationship Building
- Conflict resolution
- Customer relationship management
- Negotiation techniques
- Financial analysis
Affiliations
Campus Engagement: Actively participated in various sports and cultural events at both school and college levels.
Soft Skills Development: Developed strong interpersonal communication through diverse team-based activities.
Soft Skills Development: Developed strong interpersonal communication through diverse team-based activities.
Timeline
Help Desk (Recovery)
Shining Star Outsource Service Pvt. Ltd.
04.2024 - 07.2025
Customer Relationship Executive (Recovery)
ONE POINT ONE SOLUTIONS LTD.
02.2023 - 03.2024
Master Of Arts - Hindi Literature
Bachelor of Arts - Hindi Literature
Kanpur University
INTERMEDIATE -
UPMSP
HIGH SCHOOL -
UPMSP