Swati Kaushik
Jaipur
Summary
Strategic Senior Talent Acquisition Manager known for high productivity and efficient task completion. Specialize in talent sourcing, candidate assessment, and recruitment process optimization. Excel in communication, leadership, and problem-solving to achieve organizational goals. Committed to fostering diverse and inclusive workplaces through thoughtful hiring practices.
Overview
21
21
years of professional experience
Work History
Senior Talent Acquisition Manager
QSS Global
02.2022 - Current
- Led recruitment strategy to attract top talent across multiple sectors, like FMCG, FMCD, Food, Automobile, Automotive, Chemical, Industry 4.0, Defence, Aero, Engineering, EPC, etc.
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Developed and implemented effective sourcing strategies using various platforms, mainly Naukri and LinkedIn.
- Trained and mentored junior recruiters on best practices and techniques.
- Managed candidate experience throughout the recruitment process.
- Analyzed recruitment metrics to refine processes and improve efficiency.
- Fostered relationships with external partners for talent pipeline development.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Researched industry trends in order to stay abreast of changes in the competitive landscape for talent acquisition.
- Developed and implemented recruitment strategies to meet the company's talent acquisition goals.
- Negotiated job offers between prospective employees and management teams ensuring terms were equitable for both parties.
- Analyzed trends in employee turnover, attrition rates, hiring practices, compensation packages, and other relevant data to inform decisions.
- Consulted regularly with department heads on their hiring needs so that organizational objectives could be met in a timely manner.
- Created job postings, sourced potential candidates, conducted interviews, and extended offers of employment.
- Conducted exit interviews with departing employees in order to identify areas needing improvement within the organization.
- Provided guidance on best practices for interviewing techniques, resume review processes, selection criteria development.
- Managed relationships with external recruiters and staffing agencies to ensure a continuous supply of qualified candidates.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
Team leader, CITI
Concentrix India services Pvt. Ltd.
09.2018 - 08.2020
- Analyzing Team Performance on daily, weekly and monthly basis
- Creating Dashboards taking in consideration various aspects like Targets, Revenue, AHT , Login hours, Attendance
- Maximize first time call resolution, and minimize customer complaints, transfers, and escalation.
- Identifying Outliers & Conducting regular one on one session to ensure maximum employee satisfaction & productivity.
- Ensuring team bonding and team interaction as to avoid attrition happening on the grounds of dissatisfaction in the team.
Supervisor Communications Coach, CITI
Concentrix India services Pvt. Ltd.
04.2016 - 09.2018
- Contribute to the planning and allocation of resources within the overall team to meet the needs of the operations and the team's involvement in programs and projects.
- Interacting with the Convergys Analytics Team to conceptualize, develop and design appropriate training and coaching materials.
- Conducting training sessions for the Unit Managers to enable them understand the modules and guide them to effectively use the coaching techniques thereafter.
- Working closely with associates (Tenured & New Hires) and helping them develop communication skills and language.
- Daily Call Monitoring and providing coaching-feedback to the associates.
- Preparing project reports after the training sessions.
Customer Care Officer
CITI Brands
11.2014 - 03.2016
- Assisting US clients for their queries and concerns regarding their credit cards, providing them the different relevant products in the market through inbound up selling
- Developing a strong and healthy relationship with the clients by providing the first hand quality service and a one point solution.
- Making sure that the Clients not only get their questions answered and concerns resolved, but also their unexpressed needs are fulfilled.
- Advising the Clients of the various associated products and explaining the benefits and features to those who needed assistance.
- Representing the team at various levels and management meetings.
- Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customers’ problems.
HR Manager
Manan creations
12.2011 - 06.2014
- Monitoring all the HR related functions in the department
- Recruitment of the staff in all the departments
- Personal and professional development of the organization’s personnel which involves employee orientation and training
- Decision making regarding employee communication and Succession planning
- Manpower Coordination
- Team Management.
Program Manager
EMDI Institute of Event Management
06.2010 - 12.2011
- Interview & recruitment of staff for Jaipur centre.
- Arranging staff training respective of their job profiles
- Recognizing/acknowledging the students in their area of expertise in Event Management and preparing them likewise
- Administration for Jaipur branch
- Imparting knowledge (practically & through classroom sessions) to students on major aspects of Event Management
- Arranging for the practical trainings and internships of the students
- Manpower Coordination
- Team Management.
BDM
Frankfinn Institute of Air Hostess Training
11.2009 - 06.2010
Center Manager
Frankfinn Institute of Air Hostess Training
02.2009 - 04.2009
Assistant Center Manager
National Academy of event Management (NAEMD)
09.2004 - 01.2009
Education
MBA - HRM, Event Management
01.2013
Bachelor of Arts -
Rajasthan University
01.2002
Skills
- Leadership hiring
- Executive hiring
- Diversity mapping and recruitment
- Sales hiring
- Manufacturing hiring
- Recruitment strategy
- Sourcing strategies
- Candidate assessment
- Employment negotiation
- Talent pipeline development
- Team mentoring
- Talent Acquisition
- Data analysis
- Negotiation tactics
- Spearheading recruitment
- International recruitment
- Recruitment
- Recruitment and selection techniques
Languages
- English
- Hindi
- Korean (Beginner)
Practical Training
Jindal Vijaynagar Steels Ltd., To assess the Consumer Satisfaction in the local & state Market, Bellary, Karnataka, India
Disclaimer
I declare that the above information is true to the best of my knowledge and belief
Timeline
Senior Talent Acquisition Manager
QSS Global
02.2022 - Current
Team leader, CITI
Concentrix India services Pvt. Ltd.
09.2018 - 08.2020
Supervisor Communications Coach, CITI
Concentrix India services Pvt. Ltd.
04.2016 - 09.2018
Customer Care Officer
CITI Brands
11.2014 - 03.2016
HR Manager
Manan creations
12.2011 - 06.2014
Program Manager
EMDI Institute of Event Management
06.2010 - 12.2011
BDM
Frankfinn Institute of Air Hostess Training
11.2009 - 06.2010
Center Manager
Frankfinn Institute of Air Hostess Training
02.2009 - 04.2009
Assistant Center Manager
National Academy of event Management (NAEMD)
09.2004 - 01.2009
MBA - HRM, Event Management
Bachelor of Arts -
Rajasthan University