Navigen LS Retail
Swati Khare
Seasoned Hospitality Professional Leading French Cafe Chain Laduree Paris
Noida
Summary
Profit-driven and process-oriented individual with 15 years of experience managing high performing teams and developing strategies, strong business relationships, external business partnerships to achieve goals and business development. Expertise in devising advance strategic plans and sales objectives to expand the brand . Develop policies to keep organization's budget low including operations, maintenance and labor costs. Sound knowledge on the financial, legal and HR principles of the business. Well versed in managing high performing teams and developing strategies, strong business relationships & external business partnerships to achieve goals and business development. Expertise in supervising multiple teams of employees & develop policies to keep organization's budget low including operations, maintenance and labor costs. Good knowledge on the financial, legal and HR principles of the business. Excellent person in motivating, delegating, persuading and taking the team along to achieve the objectives of the organization.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Laduree
Paris
Director Operations
SWATI KHARE
Delhi
09.2019 - Current
- Crafting road map for launch of niche Café chain in India by translating brand elements & essence into plan & go-to-market strategies
- Process adaptation from parent organisation & designing process accordingly to Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration & Establishing performance specifications, cost and price parameters, market applications and sales estimates
- Establishing desired vendors to ensure qualitative & regular supply of raw materials to device a purchasing system that will improve vendor relationships and lower the cost of doing business
- Managing import of products & developing process to meet the supply & demand ratio as per expansion plan of brand
- Set up of effective Logistics & supply chain system to ensure timely delivery of raw & finished products to all retail doors
- Collaborate with senior managers in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with project managers in the development of financial and budgetary plans
- Overseeing new site development to meet the expansion plan & coordination with mall authorities & landlords
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment, Crafting road map for launch of niche Café chain in India by translating brand elements & essence into plan & go-to-market strategies
- Process adaptation from parent organisation & designing process accordingly to Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration & Establishing performance specifications, cost and price parameters, market applications and sales estimates
- Establishing desired vendors to ensure qualitative & regular supply of raw materials to device a purchasing system that will improve vendor relationships and lower the cost of doing business
- Managing import of products & developing process to meet the supply & demand ratio as per expansion plan of brand
- Set up of effective Logistics & supply chain system to ensure timely delivery of raw & finished products to all retail doors
- Collaborate with senior managers in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic goals for operational efficiency and increased productivity
- Work with project managers in the development of financial and budgetary plans
- Overseeing new site development to meet the expansion plan & coordination with mall authorities & landlords
- Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
- Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks
- Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
- Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
- Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment 7838882417
Senior Manager
Brioch Doree
09.2017 - 09.2019
Training Manager
Costa Coffee
12.2010 - 04.2017
- Provided technical expertise and consulted services to educate others, as well as served as a training and education adviser to the organizations supported
- Served as a training consultant and adviser to group practice management by assisting in the development of training and leader development policy and curriculum
- Analyzed data to identify goals, trends, interdependence, and problems, as well as to ensure compliance with applicable policies and procedures
- Resolved complex and highly visible problems requiring sound technical judgment in areas such as course content, training, budget, personnel, and operations
- Presented information and decision briefings orally or in writing, and reports on findings and conclusions.
Area Manager Operations
Costa Coffee
12.2010 - 01.2015
- Assumed all leadership, customer service, and human resource roles
- Met season revenue, new client growth, and total client growth targets
- Managed, assisted, and renovated a number of coffee shops
- Ranked inTop ten in the company for revenue growth, client growth, and actual vs
- Forecast
- Overall client satisfaction survey score of 94.3% for both new and returning customers
- Town halls and check-ins kept previous employees engaged during the offseason.
Restaurant Manager
McDonald’s
05.2006 - 11.2010
- Clearly and promptly communicated pertinent information to staff, such as large orders or last-minute menu changes
- Staff were promptly and clearly informed of any pertinent information, such as sudden menu changes or large orders
- Interacted with customers in a positive manner while promoting current promotions and services
- Effective marketing plans that have been strategically developed to increase sales and profits while controlling costs
- Recognized and formally acknowledged exceptional employee performance to raise business morale and output
- Available Upon Request
Education
Intermediate -
I.C.S. E BOARD
Kanpur 04.2000 - 04.2002
Bachelors of Hotel Management -
Dr. Ambedkar Institute of HotelManagement
Chandigarh 04.2004 - 04.2006
High School -
SEC School, CB.S. E BOARD
04.1999 - 03.2000
Skills
MS (Word, Excel & PowerPoint)undefined
Software
Timeline
Director Operations
SWATI KHARE
09.2019 - Current
Senior Manager
Brioch Doree
09.2017 - 09.2019
Training Manager
Costa Coffee
12.2010 - 04.2017
Area Manager Operations
Costa Coffee
12.2010 - 01.2015
Restaurant Manager
McDonald’s
05.2006 - 11.2010
Bachelors of Hotel Management -
Dr. Ambedkar Institute of HotelManagement
04.2004 - 04.2006
Intermediate -
I.C.S. E BOARD
04.2000 - 04.2002
High School -
SEC School, CB.S. E BOARD
04.1999 - 03.2000
Laduree
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