SWATI KUMARI
Hotelier
Mumbai
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 1year in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
2
2
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Front Desk Supervisor
Taj Vivanta
04.2023 - 04.2024
- Team Leadership: Supervised and trained front desk staff, ensuring adherence to hotel policies and delivering exceptional guest service
- Guest Relations: Managed guest check-ins/check-outs, swiftly resolved complaints, and maintained high satisfaction levels
- Operational Coordination: Liaised with housekeeping and maintenance to ensure timely room readiness and optimal guest experience
- Process Improvement: Developed and implemented procedures to enhance front desk efficiency, accuracy in reservations, and overall service quality.
Internship
Taj Vivanta Mumbai
12.2021 - 04.2022
- Completed 4 months of industrial training in all core departments i.e Front office, Housekeeping, Food Production and Food & beverage service.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management Mumbai
Mumbai, India 04.2001 -
12th CBSC - Arts
MODEL DAV School
Dhanbad Jharkhand03.2020
10th CBSC - High School
TATA DAV School Dhanabd Jharkhand
03.2018
Skills
Effective communication skill
Customer service management
Problem-solving skills
Active listening
Ability to remain calm under pressure and emergencies
Quick decision making
Time management
Skilled in operators
Ms excel
opera
Hospitality services
Certification
BCG Introduction to strategy consultanting project compliance certificate
Professional Overview
Experienced Front Desk Supervisor with a demonstrated history of success in upscale hotel environments. Skilled in delivering exceptional guest service and managing front desk operations efficiently. Proven track record in overseeing check-ins, checkouts, reservations, and guest inquiries to ensure a seamless experience. Effective leader and mentor, fostering a positive team environment and maintaining high standards of service excellence. Proficient in hotel management software and systems, with a focus on optimizing workflow and enhancing guest interactions. Strong communication and problem-solving abilities, dedicated to ensuring guest satisfaction and contributing to the hotel's success through superior service delivery.
Projects [Forage]
TATA Consultancy services ESG, Completed a sustainability consulting simulation for Tata Consultancy Services, assessing a client's sustainability needs. Conducted a comparative analysis of potential TCS solutions and developed a fitment matrix to present the proposed solutions.
HSBC Global Banking & Markets Job Simulation on Forage, Completed HSBC Global Banking & Markets simulation, focusing on Investment Banking & Markets tasks. Defined M&A strategic rationale, analyzed transaction data for DCM activity, and matched financial products with clients.
BCG Introduction to Strategy Consulting Job Simulation on Forage, Learned how to think creatively by challenging the assumptions that guide today's thinking. Used effective brainstorm strategies to generate ideas to help a fictional luxury clothing company increase sales revenue.
Additional Information
- Technical Skills: Opera, Ms excel, Power point , Canva.
- Languages: English, Hindi
- Certifications: BCG Introduction to strategy consultanting project compliance certificate.
- Fidelity customer service project compliance certificate.
- HSBC global banking & markets project compliance certificate.
- TATA ESG project compliance certificate.
- Appraisal:"The written appraisal from my senior emphasized my exceptional ability to manage multiple projects simultaneously, highlighting my organizational skills and consistent meeting of deadlines."
Timeline
Front Desk Supervisor
Taj Vivanta
04.2023 - 04.2024
Internship
Taj Vivanta Mumbai
12.2021 - 04.2022
Bachelor of Science - Hotel Management
Institute of Hotel Management Mumbai
04.2001 -
12th CBSC - Arts
MODEL DAV School
10th CBSC - High School
TATA DAV School Dhanabd Jharkhand
BCG Introduction to strategy consultanting project compliance certificate
Fidelity customer service project compliance certificate
HSBC global banking & markets project compliance certificate
TATA ESG project compliance certificate
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