Open To Work
SWATI KUMAWAT
Jaipur
Work Preference
Summary
Results-driven Operations Professional with over 3 years of experience in business operations, process execution, and financial compliance. Proven expertise managing high-volume documentation workflows with 100% data accuracy, consistently achieving a 99.95% SLA delivery rate. Technically proficient in payroll systems, tax compliance (TDS), CA handling software, and financial structuring tools like CMA and DMA data processing. Proficient in Microsoft Excel, specializing in VLOOKUP, data validation, and formulas to optimize operational efficiency. Specialized domain knowledge in insurance operations, including claims processing, risk evaluation, and policy documentation.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Senior Associate
MetLife
Jaipur
04.2026 - Current
- Reviewed and processed insurance claims, ensuring adherence to company policies and regulatory guidelines for accurate claim outcomes.
- Analyze policy coverage to determine claim eligibility.
- Investigated claim discrepancies, coordinating with internal stakeholders to achieve timely resolution and maintain customer satisfaction.
- Verified claim documentation for completeness, accuracy, and compliance, contributing to streamlined claims processing.
- Maintain high accuracy while meeting quality and productivity targets.
- Ensure compliance with SLAs, company policies, and data privacy standards.
- Address customer and stakeholder queries regarding claims processing.
Senior Process Executive
Infosys BPM
06.2024 - 03.2026
- Maintained and verified large volumes of financial/legal documentation, ensuring compliance and accuracy to support operational integrity.
- Collaborated with cross-functional teams to resolve discrepancies, facilitating timely loan closures and enhancing stakeholder satisfaction.
- Maintained and verified large volumes of financial/legal documentation with high efficiency and attention to detail.
- Developed expertise in system-based operations, documentation management, and auditing processes to enhance workflow efficiency.
Process Specialist
Arena Infosolution
01.2024 - 03.2024
- Presented product demonstrations to potential clients to drive sales. | WhatsApp Business API | Spin Win application
- Developed WhatsApp marketing strategies to enhance brand visibility.| Utilized tools to extract and organize data for analysis.
- Collected and organized leads from social media platforms (FB, Insta, LinkedIn, Twitter, Pinterest, Telegram, email) for marketing initiatives.
- Extracted leads from Google Maps and Google My Business to support targeted outreach.
Process Specialist
Taxsoft Marketing Private Limited
05.2023 - 01.2024
- Maintained sales records and generated regular reports on sales activities and forecasts to inform decision-making.
- Responded to customer inquiries, delivering information about products, services, and company policies to enhance customer understanding.
- Provided technical assistance to customers, resolving product or service-related issues to improve customer satisfaction.
- Conducted lead generation activities to identify potential clients through various channels. | Performed software demonstrations to showcase product features and benefits to potential customers.| Executed software installation processes to ensure proper setup and functionality on client systems.| CompuTax | CompuTds | CompuGst | CompuPayroll | CompuDms | CompuRoc | CompuBal | CompuXbrl | Compuweb | CompuWatch | CompuSpace | CompuCMA | CompuChk
Education
Master of Commerce -
University Of Rajasthan
Jaipur 07.2020 - 03.2022
Bachelor of Commerce -
University of Rajasthan
Jaipur 06.2017 - 04.2020
Skills
- Claims Analysis
- Compliance auditing
- Loan Closing Operations
- Document review
- Document management
- Process improvement
- Regulatory Compliance
- Microsoft Excel
- Software Configuration
- System/Tool Handling
- Time Management & Attention to Detail
- Customer Relationship Management
Accomplishments
- 🏆 I-Star Award - Infosys BPM
🌟 Client Appreciation Award - Recognized by (Client Head )
🏅Monthly (Rewards and Recognition) Award - Consistently recognized for outstanding performance, quality of work, and dedication.
Timeline
Senior Associate
MetLife
04.2026 - Current
Senior Process Executive
Infosys BPM
06.2024 - 03.2026
Process Specialist
Arena Infosolution
01.2024 - 03.2024
Process Specialist
Taxsoft Marketing Private Limited
05.2023 - 01.2024
Master of Commerce -
University Of Rajasthan
07.2020 - 03.2022
Bachelor of Commerce -
University of Rajasthan
06.2017 - 04.2020