Swati Lohani
Lucknow
Summary
Accomplished Customer Success Manager at Cedcoss Technologies, adept at leveraging CRM and relationship-building skills to drive customer satisfaction and retention. Excelled in enhancing marketing effectiveness, achieving Google Partnership status, and mentoring teams for peak performance. Proven track record in delivering strategic solutions and fostering long-term client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Cedcoss Technologies
Lucknow
07.2019 - 08.2024
- Skilled in resolving customer inquiries, troubleshooting technical issues, and ensuring high satisfaction
- Built and managed a portfolio of high-value clients, driving long-term relationships and business growth
- Successfully managed client relationships and achieved Google Partnership status
- Provided troubleshooting and support for Shopify issues, ensuring timely resolutions
- Helped clients improve store navigation and design, aligning with best practices for conversion
- Analyzed and interpreted clients' marketing needs to deliver customized, strategic solutions
- Delivered regular reports on marketing performance, including key metrics such as traffic, conversions etc
- Conducted website audits to identify opportunities for enhancing marketing effectiveness and user engagement
Team Leader
Cedcoss Technologies
Lucknow
- Led a team of 3 customer success specialists, providing guidance and support to ensure optimal client satisfaction and retention
- Coordinated team efforts to address client needs, troubleshoot issues, and implement strategies that drove customer success and engagement
- Trained and mentored team members, fostering a collaborative environment that improved service delivery and achieved team performance targets
Education
Master of Business Administration - Marketing Management, Consumer Behavior, Financial Accounting, Business Communication, Strategic Management
Integral University
07-2025
Bachelor of Commerce - Accountancy, Commerce, Business management, Economics
Lucknow University
Lucknow, Uttar Pradesh, India07-2019
Skills
- Freshdesk
- Slack
- G Suite
- Excel
- Google Analytics
- Zoom
- Revenue growth
- Training and mentoring
- Customer retention
- Customer onboarding
- Customer relations
- Zoho Desk
- JIRA Service Desk
- Chat platforms
Certification
Advanced Animation (ADVFX) Course, MAAC Institute, 05/01/19, 3D Animation, Visual Effects, Motion Graphics, Digital Media Production
Hobbies and Interests
- Adventure sports and Trekking
- Exploring hills and Nature trails
- Photography
- Painting
- Graphic design
- Video editing
- Playing musical instruments
Timeline
Customer Success Manager
Cedcoss Technologies
07.2019 - 08.2024
Team Leader
Cedcoss Technologies
Master of Business Administration - Marketing Management, Consumer Behavior, Financial Accounting, Business Communication, Strategic Management
Integral University
Bachelor of Commerce - Accountancy, Commerce, Business management, Economics
Lucknow University
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