SWATI MAURYA

ServiceFirst

• Experienced senior QA Engineer currently working at First American (India), with a demonstrated history of working in the information technology and services industry.
• I worked on the ATF to automate test cases.
• Regularly creating and running the ATF test cases, and also running ATF test cases during upgrades.
• Skilled in ATF test case creation, API testing, functional testing, regression testing, and automation testing.
• Fluent with tools like HP ALM, Postman, and Test Management.
• Experienced in ServiceNow applications like ITSM (Incident, Problem Management, Change Management), CMDB, ITOM, ITAM, GRC (Governance, Risk, and Compliance), Legal Service Delivery (LSD), Vendor Risk Management (VRM), Customer Service Management (CSM), Platform, Hardware Portal (HP), and Service Catalog.
• Experienced in ServiceNow-powered applications, along with other applications, has worked on various upgrades, like Orlando, Quebec, San Diego, Utah, Vancouver, Washington, and Xanadu.
• Regularly review testing processes and approaches, adapting and innovating to aid continual growth.
• Accurately identified regressions and changes using diverse, automated testing techniques.
• Worked with cross-functional teams to refine and improve product features, generating ideas for new functionality.
• Executed manual and automated testing to accurately identify and rectify quality faults.
• Checked and recorded incoming raw materials, verified quality against established specifications, and updated inventory systems with new quantities.
• Amplified productivity by monitoring team activities, and identifying areas for improvement.
• Dedicated team player and also an individual

IRIS (Johnson & Johnson)

IRIS is a web based application running on Service-Now platform used by Johnson & Johnson to run day to day business. It is a very complex structure because of its complex landscape and architecture, high availability, cluster configuration and integration with other various systems.

Roles and Contributions:-

• Weekly and monthly client report preparation.
• Detailed evolution of requirement and test scenarios and cases based on that
• Test estimation and Test approach
• Creation of Test Plan, Test Result, RTM
• Defect bug tracking
• Functional testing, Regression Testing
• Execution of manual/automation scripts in HP ALM
• Framework (Service-Now)
• Remained calm under pressure to consistently meet quality demands of fast-paced, deadline-driven production environments.
• Led high-performing quality assurance teams, meeting strategic business targets across product manufacturing and distribution.
• Performed routine inspections and quality tests to verify needs for correction and meet regulatory standards.
• Supported timely, quality product release through diligent production analysis and evaluation.