SWATI MUNJAL
New Delhi
Summary
Responsible and passionate about delivering outstanding quality and service. Motivated with many years of progressive experience. Energetic, self starter and team builder.
Overview
19
19
years of professional experience
Work History
Customer Support Manager
Touch International
2019.11 - 2025.04
- Dealt with UK clients resolving their queries
- Developing, coordinating and enforcing systems and policies
- Managed customer support team to ensure timely responses and issue resolution.
Executive
World Health Organisation
2008.06 - 2011.07
- Provided support to employees with various HR related issues and liaised with head of department to find resolutions.
- Compiled and updated employee files in electronic and paper formats to maintain accurate records.
Customer Support Specialist
American Express
2006.08 - 2008.05
- Built and maintained excellent relationships with customers, promoting high levels of customer retention
- Provided exceptionally high levels of customer service via live chat, email, etc
Education
Bachelor of Arts -
Delhi University
01.2004
Diploma in Textile Designing -
South Delhi Polytechnic
Skills
- Workplace conflict resolution
- Team building activity planning
Languages
- English
- Hindi
Timeline
Customer Support Manager
Touch International
2019.11 - 2025.04
Executive
World Health Organisation
2008.06 - 2011.07
Customer Support Specialist
American Express
2006.08 - 2008.05
Bachelor of Arts -
Delhi University
Diploma in Textile Designing -
South Delhi Polytechnic