Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SWATI MUNJAL

New Delhi

Summary

Responsible and passionate about delivering outstanding quality and service. Motivated with many years of progressive experience. Energetic, self starter and team builder.

Overview

19
19
years of professional experience

Work History

Customer Support Manager

Touch International
11.2019 - 04.2025
  • Dealt with UK clients resolving their queries
  • Developing, coordinating and enforcing systems and policies
  • Managed customer support team to ensure timely responses and issue resolution.

Executive

World Health Organisation
06.2008 - 07.2011
  • Provided support to employees with various HR related issues and liaised with head of department to find resolutions.
  • Compiled and updated employee files in electronic and paper formats to maintain accurate records.

Customer Support Specialist

American Express
08.2006 - 05.2008
  • Built and maintained excellent relationships with customers, promoting high levels of customer retention
  • Provided exceptionally high levels of customer service via live chat, email, etc

Education

Bachelor of Arts -

Delhi University
01.2004

Diploma in Textile Designing -

South Delhi Polytechnic

Skills

  • Workplace conflict resolution
  • Team building activity planning

Languages

  • English
  • Hindi

Timeline

Customer Support Manager

Touch International
11.2019 - 04.2025

Executive

World Health Organisation
06.2008 - 07.2011

Customer Support Specialist

American Express
08.2006 - 05.2008

Bachelor of Arts -

Delhi University

Diploma in Textile Designing -

South Delhi Polytechnic

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SWATI MUNJAL