SWATI PATIL
Operation Visa Manger
Jogeshwari East
Summary
Experienced Visa Specialist and Immigration with over 7 years of hands-on experience in visa operations, compliance, client consultation, and case management across corporate and individual portfolios. Proven ability to lead teams, streamline visa processes, and provide excellent customer service in high-volume environments.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Assistant manager
Udaan India Pvt Ltd
01.2025 - Current
- Organized visa application materials meticulously, ensuring all required documents were submitted correctly within specified timeframes.
- Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
- Developed strong relationships with consulate representatives through regular communication and collaboration on challenging cases.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Controlled costs to keep business operating within budget and increase profits.
Team Leader
Riya Travels and Tours
10.2022 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Process Manager
CAREER SUCCESS IMMIGRATION
08.2021 - 09.2022
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Immigration Consultant
R K GLOBAL
10.2019 - 07.2021
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Continuously pursued professional development opportunities, attending conferences and training sessions to enhance skills and knowledge in the field of immigration consultancy.
- Maintained detailed records of each case handled diligently ensuring efficient follow-ups when required.
- Streamlined application processes for clients, resulting in quicker case resolutions.
- Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
Customer Services Expert
VASCO WORLDWIDE INDIA (VFS GLOBAL) PVT. LTD.
02.2018 - 12.2018
- Leading the team for Visa handling for the corporate/B2B groups.
- Processing Quality Check with regards to VISA documents.
- Preparing database of corporate and coordinating with corporate for the requirement of the group.
- Maintaining client information and database.
- Responding to client queries over telephone and email.
- Issuing flight ticket for international and dogmatic.
- Book the hotel (base on target).
- Implementing a new business model to achieve rapid scale and growth.
Education
BSc - H&HA with Hostility (B)
Ihm Goa
H.SC - undefined
Board of High school and S.N.D.T
S.S.C - undefined
New Indian High School
Skills
Point of Sell (POS)
Timeline
Assistant manager
Udaan India Pvt Ltd
01.2025 - Current
Team Leader
Riya Travels and Tours
10.2022 - 08.2024
Process Manager
CAREER SUCCESS IMMIGRATION
08.2021 - 09.2022
Immigration Consultant
R K GLOBAL
10.2019 - 07.2021
Customer Services Expert
VASCO WORLDWIDE INDIA (VFS GLOBAL) PVT. LTD.
02.2018 - 12.2018
H.SC - undefined
Board of High school and S.N.D.T
S.S.C - undefined
New Indian High School
BSc - H&HA with Hostility (B)
Ihm Goa
Extra-Curricular Activities
Awarded best Process Manager for Year 2017 and 2022. Awarded Best Employee For Year 2023.
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