Swati Patwal
Ghaziabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Proactive Deputy Manager knowledgeable about all facets of operations for Travel businesses. Focused on building revenue streams, promote customer loyalty and maximize organizational efficiency to boost bottom-line profitability.
Overview
13
13
years of professional experience
Work History
Deputy Manager -Corporate Tour Business
Balmer Lawrie co. Ltd
New Delhi
07.2019 - Current
- Organized meetings, events, conferences, workshops , assessments for Corporate Clients , Ministries and Psu.
- Developed strategies for improving customer service standards within the organization.
- Created processes for handling customer complaints effectively.
- Developed and implemented new procedures to improve efficiency of the organization.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided guidance and support to team members to help them achieve goals.
- Formulated plans for streamlining business processes according to changing market trends.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Managed events like IEW 2023 , NTPC Board's meet , NTPC CMO Meet etc.
Assistant Manager-Inbound Sales
Travelogy India Pvt Ltd.
04.2014 - 06.2019
- Dealing with Inbound clients, Handling their calls and emails, designing various itineraries, preparing cost sheets, solving tour regarding issues of clients, developing new products for target markets.
- Established processes to ensure customers received timely responses to inquiries.
- Developed relationships with new clients and maintained existing client relationships through regular communication.
- Utilized CRM software to track leads, manage contacts and monitor progress of sales opportunities.
- Resolved escalated customer complaints quickly and effectively by understanding their needs.
- Provided training sessions for staff on product knowledge, upselling techniques, closing skills and more.
- Participated in trade shows or other events as needed to promote company products and services.
- Received inbound calls and managed pipeline in CRM to meet and exceed contact attempts and new lead quotas.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and implemented inbound sales strategies to increase revenue.
Sales Executive -Inbound Sales
Gets Holidays PvtLtd.
12.2011 - 09.2013
- Designing itineraries, Preparing itineraries, making cost sheet
- Research on untouched and unique places of India , Understanding the need of particular clients and catering them according to the needs of clients
- Learning new sales techniques, developing potential products for Inbound Markets achieving the monthly targets of Organization.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Utilized CRM software to track leads and manage accounts throughout the sales cycle.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Prepared presentations, proposals and sales contracts for existing and potential accounts.
Education
MBA - Tourism and Travel Services Marketing Operations
Indian Institute of Travel And Tourism Management, Noida
01.2012
B.COM - Finance
C.C.S University
01.2010
12TH - Humanities
Kendriya Vidyalaya CBSE BOARD
01.2007
10TH -
Kendriya Vidyalaya CBSE BOARD
01.2005
Skills
- Staff Training and Development
- Operations Management
- Product and service knowledge
- Customer Relationship Management (CRM)
- Strategic Planning
- Microsoft Office expertise
- Negotiation
- Team motivation
- Customer Relations
- Consulting
- Sound skills in sales
Accomplishments
- SKIING COURSE: Snow Skiing course From Atal Bihari Vajpayee Institute of Mountaineering and Allied Sports, Manali (ABVIMAS) today is the largest Adventure Sports training centre in the country.
- RAFTING COURSE: 5 days certified course of White Water Rafting From Rishikesh Under Mercury Himalayan Explorations.
- I have 5 years of working experience with government organization which is under Ministry of petroleum and natural gas.
Destinations Explored
- Andaman Islands
- Shillong & Guwahati
- Karnataka
- Ladakh
- Uttarakhand
- Thailand
- Himachal Pradesh
Email Addresses
- Swatipatwalg5@gmail.com
- Swatiptwl@gmail.com
Projects And Training
- India Tourist Office Delhi, 1 Month, Dept Information Officer Trainee, Collection of Information from State Tourism Departments; attending to enquiries of both domestic and international tourists at the Information counter; preparation of tour itineraries and attending to the telephone calls etc.
- Mercury Himalayan Explorations Ltd., 2 Months, Dept Sales & Field Operations, Handling queries, Preparing cost sheets and Handling the corporate & school groups for team building exercises.
Personal Information
- Father's Name: Mr. Sudama Singh Patwal
- Date of Birth: 09/14/1989
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Affiliations
- I love travelling that's the best opportunity to meet local understand their culture , try new cuisine and immerse yourself into new destination.
- Gardening is one of the relaxing activities.
- I also love reading self help books and and doing photography.
Timeline
Deputy Manager -Corporate Tour Business
Balmer Lawrie co. Ltd
07.2019 - Current
Assistant Manager-Inbound Sales
Travelogy India Pvt Ltd.
04.2014 - 06.2019
Sales Executive -Inbound Sales
Gets Holidays PvtLtd.
12.2011 - 09.2013
MBA - Tourism and Travel Services Marketing Operations
Indian Institute of Travel And Tourism Management, Noida
B.COM - Finance
C.C.S University
12TH - Humanities
Kendriya Vidyalaya CBSE BOARD
10TH -
Kendriya Vidyalaya CBSE BOARD
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