SWATI POOJA
Product Manager| Senior Project Manager
Bengaluru,KA
Work Preference
Summary
Results-driven AI Delivery Lead, Product Owner, and Project Manager with 16+ years of experience across AI/ML delivery, digital products, and global service delivery. Proven leader of cross-functional teams with a strong record of accomplishment in automation, stakeholder management, and on-time delivery. Known for operational excellence, people-centric leadership, and delivering measurable business impact.
Overview
16
16
years of professional experience
10
10
Certificates
Work History
AI Delivery Lead – Corporate Audit
ERICSSON INDIA
Bengaluru, Karnataka
02.2024 - Current
- Directed end-to-end delivery of AI/ML initiatives from ideation and proof of concept through to production and enterprise deployment, delivering quantifiable business results. Collaborated with business stakeholders to identify, prioritize, and define AI/ML opportunities in alignment with strategic objectives and return on investment targets.
- Managed cross-disciplinary teams, including data scientists, data architects, and software engineers, utilising Agile methodologies for optimal project execution.
- Translated complex business challenges into actionable AI requirements, establishing success metrics and key performance indicators for model evaluation.
- Oversaw data readiness, quality assurance, and governance frameworks to facilitate accurate model training, validation, and deployment.
- Mitigated delivery risks concerning data accessibility, model reliability, scalability, and user adoption. Owned the delivery roadmap, milestone tracking, budget forecasting, and cost optimisation for all AI/ML projects.
- Served as the primary liaison to senior leadership, offering robust updates on progress, risk factors, and realised value. Facilitated successful solution integration within business processes, championing change management to drive adoption.
- Fulfilled the role of Scrum Lead for the People Analytics team, enhancing delivery predictability and Agile maturity.
- Led the decommissioning of People Analytics Tableau and migration to Power BI, ensuring data integrity and uninterrupted business operations. Oversaw feature definition, user story creation, backlog management, and comprehensive delivery planning.
Digital Product Owner
ERICSSON INDIA
Bengaluru, Karnataka
04.2023 - 02.2024
- Product Owner for global SP2P solution supporting NRO services across internal and external customers.
- Defined product vision, features, and user stories aligned with enterprise strategy and customer needs.
- Led backlog grooming and prioritisation for ART, enabling on-time and high-quality releases.
- Collaborated with SPM, architects, development teams, and business stakeholders.
- Served as Documentation Lead, ensuring solution clarity, adoption, and compliance.
Project Manager – AI/ML & Cognitive Automation
ERICSSON INDIA
Bengaluru, Karnataka
10.2018 - 03.2023
- Delivered AI/ML, Cognitive Agents, and low-code (OutSystems) automation solutions across enterprise functions.
- Led process analysis, data refinement, and model readiness for AI training and deployment.
- Drive process discovery (AS-IS / TO-BE) and feasibility assessments for AI and automation initiatives.
- Owned end-to-end project governance: scope, schedule, risks, dependencies, and stakeholder communication.
- Enabled cross-functional collaboration between business, data, AI, and platform teams.
- Delivered automation initiatives improving operational efficiency and standardisation.
Operation Manager (R&D labs)
ERICSSON INDIA
Bengaluru, Karnataka
10.2013 - 09.2018
- Led end-to-end global service delivery for Ericsson test labs and data centers, overseeing procurement and operations, financial planning and cost recovery, incident and escalation management, on-time data center migrations, and Agile/Scrum adoption to enhance organisational agility.
Test Environment Engineer (R&D)
ERICSSON INDIA
Gurugram, Haryana
01.2012 - 01.2013
- Managed R&D test environments, ensured stability, and provided advanced technical support.
- Worked in Agile teams, facilitating ceremonies and continuous improvement.
FS-IN Engineer (NOC)
ERICSSON INDIA
Noida, UP
01.2010 - 01.2012
- Delivered 24x7 monitoring, incident management, SLA compliance, and stakeholder communication for global telecom operators.
Education
Bachelor of Engineering - Computer Science And Engineering
University of Rajasthan
Jaipur, India09-2009
Skills
AI & Automation: Cognitive Agents, NLP & ML fundamentals
Certification
Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM), SAFe 4.6 Agilist
Accomplishments
- Rockstar Power Award – 4 times for exceptional delivery and customer impact
- Recognised Agile Coach for training teams and departments
- Consistently achieved >90% on-time delivery
- Strong commendations from global customers and senior leadership
KEY LEADERSHIP CAPABILITIES
- AI / ML and Automation Delivery Leadership & Governance
- Digital Product Ownership & Roadmap Management
- Automation & Intelligent Process Optimisation
- Agile, SAFe & Scrum Ways of Working
- Program & Project Management (End-to-End)
- Stakeholder & Executive Engagement
- Global Service Delivery & Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Cooking
Painting Colouring
Reading
Timeline
AI Delivery Lead – Corporate Audit
ERICSSON INDIA
02.2024 - Current
Digital Product Owner
ERICSSON INDIA
04.2023 - 02.2024
Project Manager – AI/ML & Cognitive Automation
ERICSSON INDIA
10.2018 - 03.2023
Operation Manager (R&D labs)
ERICSSON INDIA
10.2013 - 09.2018
Test Environment Engineer (R&D)
ERICSSON INDIA
01.2012 - 01.2013
FS-IN Engineer (NOC)
ERICSSON INDIA
01.2010 - 01.2012
Bachelor of Engineering - Computer Science And Engineering
University of Rajasthan