Swati Priya
Noida
Summary
Accomplished Storage and Backup Engineer with extensive experience at Rackspace Technology, specializing in Commvault and Cohesity. Proven ability to enhance data protection strategies and infrastructure reliability. Adept at troubleshooting complex issues and delivering exceptional customer service, ensuring seamless operations in Azure environments. Strong analytical skills drive successful project implementations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Storage and Backup Engineer-II
Rackspace Technology
Gurugram
01.2024 - Current
- Proficient in safeguarding critical data assets and ensuring infrastructure reliability.
- Demonstrated expertise on Commvault and Cohesity platform with additional knowledge of Azure and Linux/windows environment.
- Schedule software maintenances and hardware refreshes,develop implementation plan and documentation, review and monitor end to end process.
- Design and build new infrastructure components in commvault as needed .
- Evaluate escalated issues , determine and execute resolution to resolve multi customer impacting events.
Technical Service Engineer L2 ( Commvault )
Fujitsu Consulting India Pvt. Limited
Noida
08.2017 - 01.2024
- Managing Backups across multiple Commcells.
- Monitoring and Troubleshooting on Backup and Restore failures.
- Configuration of Backup and performing Restore as per customer requirement.
- Configuration of storage policies along with Auxiliary copies for Replication purpose.
- Performing Commvault updates on Windows Servers, Linux Servers and Commserve.
- Commserve Upgradation.
- Performing setup of Media Agent and its Base Configuration.
- Performing Drive Replacement Activity along with DC Engineers during Disk failure.
- Assisting Backup Administrator and troubleshooting Backup and Restore failure.
- Quarterly tests restore.
- Performing daily health check of all master and media servers.
- Backup setup for Customers and configuration of various modules such as SQL, File Systems, Azure VSA, Hyper-V.
- Setup of Azure based Media agents and Storage Accounts.
- Configuration of Cloud library for Azure environment and on premise environments.
- Configuration of storage policies along with Auxiliary copies for Replication purpose.
- Configuration of backups and Restoration on Command Centre and Web Console.
- Providing training to Customer for performing restore on Command Center.
- Monitoring and Troubleshooting on backup failures and performing Restoration for Customers post the Project phase.
- Maintaining the SLA adherence as per the Company’s Policy.
- Performed Live sync failovers during production issues.
- Commserve Upgradation and Disaster Recovery.
- Technical onboarding for Customers on new venture Metallic.
- Providing backup Job Summary/restore Job summary reports on daily/weekly basis to Customers.
Senior Specialist L2 (EMC Networker/Commvault)
HCL Technology
12.2015 - 08.2017
- Configuration of Backup on various modules such as Filesystem, SQL, VM, Hyper-V, Oracle Standalone and Oracle RAC on Linux platform.
- Performing restores as per Customer request.
- Managing Customer calls daily and adhering to SLA.
- Troubleshooting Backup failures and Coordinating with Support Team.
- SME for the Quality Standard Procedure and provided training to Colleagues and internal Teams.
Technical Support Engineer II –(EMC Networker)
EMC Technology
04.2012 - 11.2015
- Managing Networker Resources like Configuration of Schedules, Policy, Directives, Browse and Retention Polices of both clients and Volume.
- Management of Media Database.
- Troubleshooting on various issues on Networker integration with Windows and Non-windows OS.
- Disaster recovery of Networker, Cloning, Staging, DD Replication.
- Configuring devices with Networker.
- Resolving Backup and restore issues for Filesystem and SQL and performing VM level restore.
- Configuring and troubleshooting Networker integration issues with Physical Tape Libraries.
- Preparing and maintaining documentation of technologies, standards, and procedures.
Education
B.Tech -
Rajasthan Technical University
01.2011
Intermediate -
MMC Patna University
01.2006
Metric -
Oak Grove School
Dehradun01.2004
Skills
- Commvault
- Veritas NetBackup
- Cohesity
- EMC Networker
- Snap Manager
- Data Domain , Isilon
- Azure cloud environment
- Azure integration
Certification
Commvault Certified Professional, 09/15/25
Disclaimer
I declare that the information given above is true to the best of my knowledge.
Personal Information
Date of Birth: 12/18/87
Timeline
Storage and Backup Engineer-II
Rackspace Technology
01.2024 - Current
Technical Service Engineer L2 ( Commvault )
Fujitsu Consulting India Pvt. Limited
08.2017 - 01.2024
Senior Specialist L2 (EMC Networker/Commvault)
HCL Technology
12.2015 - 08.2017
Technical Support Engineer II –(EMC Networker)
EMC Technology
04.2012 - 11.2015
B.Tech -
Rajasthan Technical University
Intermediate -
MMC Patna University
Metric -
Oak Grove School