Art and Craft
Hi, I’m
Swati Raj
Quality Analyst Lead
Gurgaon
Summary
Focused and organized Quality Assurance Lead with 10 years of experience supporting delivery of high-caliber products through meticulous testing and troubleshooting. Proven leadership skills with unmatched coordination and analytical skills. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
11
years of professional experience
4
years of post-secondary education
2
Languages
Work History
S D Global ServicesNoida
Quality Assurance Lead
09.2021 - Current
Job overview
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Established metrics, applied industry best practices and developed new tools and processes.
- Used SQL to validate test results and recommend corrective actions.
- Updated training database to help resolve common issues.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Identified needed test resources and worked within budget restrictions to coordinate procurement.
AccentureGurgaon
Test Engineering Team Lead
02.2018 - 09.2021
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Wells FargoBangalore
Senior Quality Analyst
03.2016 - 02.2018
Job overview
- Created test cases and Test Plan.
- Communicated between product owners and developers to clarify features.
- Performed regression, exploratory and negative tests.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Consulted manuals and process documents to investigate malfunctions.
Tata Consultancy ServicesMumbai
Quality Analyst
09.2012 - 03.2016
Job overview
- Consulted manuals and process documents to investigate malfunctions.
- Analyzed functional requirements and converted them into test cases and automation scripts.
- Implemented test scripts and recorded results.
- Well acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
Education
Sikkim Manipal Institute of TechnologyMajitar, Sikkim
Bachelor of Engineering from Electrical And Electronics
06.2008 - 05.2012
Skills
Analytical and Critical Thinking
Accomplishments
- Supervised team 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to reduce number of production defects.
- Received client appreciation multiple times.
- Reduced 100+ production bugs to zero.
Interests
Organizing Events
Cooking
Timeline
Quality Assurance Lead
S D Global Services
09.2021 - Current
Test Engineering Team Lead
Accenture
02.2018 - 09.2021
Senior Quality Analyst
Wells Fargo
03.2016 - 02.2018
Quality Analyst
Tata Consultancy Services
09.2012 - 03.2016
Sikkim Manipal Institute of Technology
Bachelor of Engineering from Electrical And Electronics
06.2008 - 05.2012
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