MS Knowledge
Hi, I’m
Swati Rana
Business Operations Specialist
Gurgaon
Summary
Determined Business Specialist with success boosting productivity and streamlining procedures for organizations. Expertly balanced targets with resources and optimized long-term success. To explore my potential with implementing ideas which leads the organization towards the peak of success by utilizing my skills and knowledge prefer to enhance my skills personally and professionally both through continuous upgrade of knowledge.
Overview
5
years of professional experience
6
years of post-secondary education
1
Certification
Work History
GartnerGurgaon
Business Specialist
05.2019 - Current
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Monitored and tracked project execution of tasks.
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Facilitated development and reporting of program metrics.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Knowledge and working in Rain Focus, Oz and OBIEE dashboard.
- Solves complex problems relating to the operation of the business.
- Testing the data registered in the software.
- Accessing the data Reports.
Hilti India Pvt. LtdGurgaon
Complaint Handling Specialist
10.2017 - 05.2019
Job overview
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Analyzing and solving the complaints registered.
- Providing end to end client support.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Focus on providing FPS.
- Knowledge and working of SAP.
Education
THDC Institute of Hydropower Engineering And TechTehri Garhwal
Bachelor of Technology from Electronics And Communication Engineering
06.2013 - 08.2017
Roorkee Public SchoolRoorkee
Intermediate from Science Education
04.2012 - 04.2013
St. Ann's Senior Secondary SchoolRoorkee
High School Diploma
04.2010 - 03.2011
Skills
Excellent Communication
MS Office
Teambuilding
Analytical and Critical Thinking
Planning and Coordination
Organization and Time Management
Software
C,C and SAP, OBIEE, Rain Focus
Hardware & operating systems
Certification
Bharat Heavy Electrical Limited (BHEL), Haridwar
Interests
Travelling and exploring Different Places
Timeline
Business Specialist
Gartner
05.2019 - Current
Complaint Handling Specialist
Hilti India Pvt. Ltd
10.2017 - 05.2019
Bharat Heavy Electrical Limited (BHEL), Haridwar
06-2016
THDC Institute of Hydropower Engineering And Tech
Bachelor of Technology from Electronics And Communication Engineering
06.2013 - 08.2017
Roorkee Public School
Intermediate from Science Education
04.2012 - 04.2013
St. Ann's Senior Secondary School
High School Diploma
04.2010 - 03.2011