Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hi, I’m

Swati Rana

Business Operations Specialist
Gurgaon

Summary

Determined Business Specialist with success boosting productivity and streamlining procedures for organizations. Expertly balanced targets with resources and optimized long-term success. To explore my potential with implementing ideas which leads the organization towards the peak of success by utilizing my skills and knowledge prefer to enhance my skills personally and professionally both through continuous upgrade of knowledge.

Overview

5
years of professional experience
6
years of post-secondary education
1
Certification

Work History

Gartner
Gurgaon

Business Specialist
05.2019 - Current

Job overview

  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Monitored and tracked project execution of tasks.
  • Collected, organized and provided data to maintain program status and customer commitments.
  • Participated in meetings and associated events to help define and achieve organizational objectives.
  • Facilitated development and reporting of program metrics.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Knowledge and working in Rain Focus, Oz and OBIEE dashboard.
  • Solves complex problems relating to the operation of the business.
  • Testing the data registered in the software.
  • Accessing the data Reports.

Hilti India Pvt. Ltd
Gurgaon

Complaint Handling Specialist
10.2017 - 05.2019

Job overview

  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Received and processed stock into inventory management system.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Analyzing and solving the complaints registered.
  • Providing end to end client support.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed team communications and information for meetings.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Focus on providing FPS.
  • Knowledge and working of SAP.

Education

THDC Institute of Hydropower Engineering And Tech
Tehri Garhwal

Bachelor of Technology from Electronics And Communication Engineering
06.2013 - 08.2017

Roorkee Public School
Roorkee

Intermediate from Science Education
04.2012 - 04.2013

St. Ann's Senior Secondary School
Roorkee

High School Diploma
04.2010 - 03.2011

Skills

Excellent Communication

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Software

MS Knowledge

C,C and SAP, OBIEE, Rain Focus

Hardware & operating systems

Certification

Bharat Heavy Electrical Limited (BHEL), Haridwar

Interests

Travelling and exploring Different Places

Timeline

Business Specialist

Gartner
05.2019 - Current

Complaint Handling Specialist

Hilti India Pvt. Ltd
10.2017 - 05.2019

Bharat Heavy Electrical Limited (BHEL), Haridwar

06-2016

THDC Institute of Hydropower Engineering And Tech

Bachelor of Technology from Electronics And Communication Engineering
06.2013 - 08.2017

Roorkee Public School

Intermediate from Science Education
04.2012 - 04.2013

St. Ann's Senior Secondary School

High School Diploma
04.2010 - 03.2011

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Swati RanaBusiness Operations Specialist