SWATI SATHEENDRAN

Assistant Manager

Ernst & Young

5 2017 - Current

Joined Ernst & Young in 2017
Working as assistant manager in Account Management Services team,leading team of 11 members.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Trained personnel in process knowledge and enforced participation in exercises focused on developing key skills.
Supervised day-to-day operations to meet performance, quality and service expectations.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge.
Directed as main point of contact for clients in providing assistance.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Mentored team members to enhance professional development and accountability in workplace.
Defined clear targets and objectives and communicated to other team members.
Developed strong working relationships with staff, fostering a positive work environment.
Implemented staff training programs, enhancing product knowledge and improving service skills.
Orchestrated in the GDS FSRM Compliance team at Ernst & Young, that supports work for financial services clients (including banks) for regulatory compliance work with one of the world’s largest Banker which includes analyzing and identifying the risk involved in the financial business.
Orchestrated in the auditing sector (EMEIA) banking, giving assurance and identifying risk associated in financial statements of the entity by performing audit procedures.