Swati Sharma
Gurgaon
Summary
Dynamic procurement leader with a proven track record at UnitedHealth Group, excelling in vendor negotiations and project management. Expert in data analysis and customer relationship management, driving operational efficiency and enhancing service quality. Successfully implemented strategic plans that increased customer satisfaction and loyalty while managing cross-departmental initiatives.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
24
24
years of professional experience
2005
2005
years of post-secondary education
Work History
Manager Enterprise Procurement
UnitedHealth Group
Gurgaon
06.2010 - Current
- Led operational teams to ensure timely and proicient assistance to business requirements.
- Managed project timelines and resources for multiple business teams.
- Developed training programs to enhance understanding of processes and SLA's.
- Efficient and cost saving driven vendor negotiations.
- Coordinated team meetings to align goals and share best practices.
- Analyzed data trends to inform strategic decision-making within the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Facility Executive
Jones Lang LaSalle
Gurgaon
12.2006 - 06.2010
- Managed facility operations and maintenance.
- Collaborated with stakeholders to develop facility improvement plans.
- Addressed customer complaints regarding any aspect of the facilities' operation or services offered.
- Researched best practices for effective management of a wide range of facilities-related tasks.
- Oversaw vendor contracts and service agreements for optimal performance.
- Coordinated facility audits to ensure compliance with safety regulations.
- Directed maintenance and operations of facility systems to minimize service interruptions.
Merchandiser
Ginny International
06.2004 - 11.2006
- Analyzed product placement to enhance visibility and drive customer engagement.
- Collaborated with sales team to develop effective merchandising strategies.
- Managed inventory levels and ensured product availability on shelves.
- Conducted market research to identify consumer trends and preferences.
- Coordinated with vendors for timely delivery of merchandise and supplies.
- Maintained a clean and organized work environment at all times.
- Built product displays and placed appropriate signage for merchandise.
- Communicated and coordinated planogram execution with store management.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Created merchandising plans based on customer buying habits and trends in the industry.
Merchandiser
AN Buying Services
04.2001 - 08.2004
- Analyzed product placement to enhance visibility and drive customer engagement.
- Collaborated with sales team to develop effective merchandising strategies.
- Managed inventory levels and ensured product availability on shelves.
- Assisted customers with locating desired items within store locations.
- Managed purchasing process for entire department.
- Designing
- Sampling
- Production control
- Quality checks
- Exhibition set up and planning
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Education
Bachelor of Arts - Computer Applications Development
Delhi University
New Delhi 08.1998 - 07.2001
Diploma - Diploma in Computer Application
Aptech
06.1998 - 06.2001
St. Francis De Sales
Skills
- Vendor negotiations
- Project management
- Customer relationship management
- Data analysis
- Travel Management
- Procurement
- Business partnership
- Meetings and Events
- Coordination
- Planning and execution
- Business resiliency
- BCP
- Vendor Management
- Travel and Meetings and Events planning
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Art and Craft
- Cooking
- Gardening
- Pet parenting
- Vacation planning
- Travelling
Timeline
Manager Enterprise Procurement
UnitedHealth Group
06.2010 - Current
Facility Executive
Jones Lang LaSalle
12.2006 - 06.2010
Merchandiser
Ginny International
06.2004 - 11.2006
Merchandiser
AN Buying Services
04.2001 - 08.2004
Bachelor of Arts - Computer Applications Development
Delhi University
08.1998 - 07.2001
Diploma - Diploma in Computer Application
Aptech
06.1998 - 06.2001
St. Francis De Sales
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