Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Extracurricular Activities
Timeline
Generic

Swati Sindhu

Human Centered Change Consultant
Bangalore,TG

Summary

Dynamic Human-Centered Change Consultant at Salesforce with expertise in training strategy development, instructional design, and stakeholder collaboration. Skilled in crafting engaging, persona-based learning experiences using Articulate 360 and agile methodologies. Adept at translating complex concepts into clear, effective training materials, driving user adoption, and ensuring seamless project execution. Passionate about enhancing learning outcomes through innovative and adaptable training solutions.

Overview

6
6
years of professional experience
10
10
Certifications

Work History

Human Centered Change Consultant

Saleforce
02.2023 - Current
  • Partnered with onshore stakeholders and SMEs to define, strategize, and execute end-user training programs, including Train-the-Trainer sessions and End User Training.
  • Conducted Learner Needs Analysis and developed Training Blueprints and Strategies tailored to stakeholder requirements.
  • Designed and developed diverse training materials (e.g., presentations, eLearning, videos, simulations, documentation) for instructor-led and self-paced learning.
  • Collaborated with Education Architects and cross-functional teams to align training content with customer use cases, Salesforce solutions, and persona-based journeys.
  • Created training materials iteratively alongside Salesforce implementation, ensuring alignment with evolving solutions, user roles, and business processes.
  • Developed scenario-based learning experiences with customer teams to reinforce business processes and enhance user adoption.
  • Proactively identified and mitigated roadblocks to ensure seamless execution of training initiatives.

Senior Analyst, Customer/Technical Training

Dell Technologies
04.2022 - 01.2023
  • Led and managed an entire product curriculum with 20+ courses by designing large and complex development programs, mentoring new team members, and incorporating stakeholder feedback at all levels of the Kirkpatrick evaluation model.
  • Produced instructional videos and authored scripts to simplify complex technical concepts, including concise 1-minute "how-to" videos, enhancing learner comprehension and retention.
  • Coordinated with cross-functional teams for successful project completion. Work in an agile project management environment and exhibit a sense of ownership and accountability.
  • Delivered Train the Trainer (TTT) sessions for instructors. Setup, configure and maintain lab for hands-on technical training, including testing and validation of lab exercises.
  • Created and reviewed technical questions using assessment writing best practices for course assessment and Proven Professional Certification programs.
  • Led, designed, and developed creative Topic-Based learning solutions through graphic conceptualizations, infographics, videos, simulations, scenarios, case studies, scavenger hunt activities, and more.

Analyst, Customer/Technical Training

Dell Technologies
08.2019 - 03.2022
  • Designed, developed, and delivered training and assessments for the Dell Education Services team, their partners, and customers. Courses in the curriculum included e-Learning and blended learning.
  • Led the PowerScale three-day ILT course which was a merger of two five-day ILT courses.
  • Developed course blueprints and learner needs for the technical course development.
  • Worked on multiple mobile-based and topic-based training templates to provide an optimized experience for every platform.
  • Build and develop expertise in information storage and management technology through intensive training and on-the-job experience.
  • Upskilled in storage and networking concepts such as storage systems, cloud computing, Big Data, virtualization, storage infrastructure, and data protection.

Education

B.E - Information Science And Engineering -

Sri Venkatashwara College of Engineering
Bangalore, India
04.2001 -

Skills

  • Training & Development
  • E-Learning
  • Instructional Design & Adult Learning Theory
  • Leadership & Project Management
  • Stakeholder Engagement
  • Agile Methodologies/Scrum
  • Blooms Taxonomy and ADDIE Model
  • Change Management
  • ADKAR
  • VMWare Cloud Director
  • Microlearning
  • Articulate 360
  • Storyboarding
  • E-Learning
  • Camtasia
  • Xyleme
  • Snagit
  • Slack

Accomplishments

  • Received March and November Achiever 2024 recognition from manager.
  • Dell Technologies Proven Professional Exam Developer – 2020
  • Solely leading the PowerScale "How-To" initiative with other teams.
  • Inducted new recruits with various tools and processes.
  • Received various organizational and departmental level recognitions from leaders and peers.
  • Achieved Salesforce Trailhead Triple Star Ranger Rank
  • Implementation of org-wide initiatives such as accelerating the GDC Project Collaboration process to provide project's Health Checks.
  • Volunteered as co-lead for the cultural guide at the Gurugram office location.
  • Contributed to the development of the ANZ client visit video presented at the India Lead event, receiving positive feedback from leadership.
  • Facilitated the Salesforce Run Expo at the Gurugram office location, coordinating efforts with vendors.

Certification

Certified ScrumMaster (CSM)

Extracurricular Activities

  • Competed in multiple marathons.
  • Served as Speaker in a Youth Parliament session and received a special prize.
  • Represented school in Kho-Kho and Basketball at regional and cluster levels.

Timeline

International Toastmasters Level 2

03-2025

Certified Salesforce AI Associate

02-2025

Prosci Certified Change Practitioner

02-2025

High Impact Teaming Facilitator

01-2025

Certified Salesforce Administrator

08-2023

Certified ScrumMaster (CSM)

06-2023

Human Centered Change Consultant

Saleforce
02.2023 - Current

Senior Analyst, Customer/Technical Training

Dell Technologies
04.2022 - 01.2023

Associate - Information Storage and Management

08-2021

Analyst, Customer/Technical Training

Dell Technologies
08.2019 - 03.2022

B.E - Information Science And Engineering -

Sri Venkatashwara College of Engineering
04.2001 -

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Swati SindhuHuman Centered Change Consultant