Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Amardeep Sharma

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

SBI CARD (Payroll Calibehr)
Gurgaon
10.2016 - Current
  • Enhanced NHO process to 100% digitized record keeping
  • TTT (Trained the trainer) for Pan India 350 Trainers for how to use LMS
  • Provide help and support PAN India for any kind LMS troubleshooting
  • ~95% month on month user penetration of eLearning Modules.
  • Creating LMS reports and dashboarding
  • Manage 350 NFET Trainer’s assets related A to Z Process along with Budget & quotation
  • Manage 4 Member Governance team for internal audit
  • Conducting all trainings like new hire Orientation training, Refresher Product Policy Training, On the Job Training, R& R Activities, Knowledge quiz, corporate activities
  • Induction of new joiners and documentation
  • Manage the training program in accordance with business needs, sales call audit and back check call audit.
  • Maintaining attendance tracker and auditing timesheets.
  • Conducting Refresher training for bottom performers (LVLP) based on TNI Conducting the PKT for the executives and
  • Prepare training material, Classroom agenda, monthly PPT, Dashboards & MIS
  • Manage the floor in absence of ASM/RSM take one on one session with Low performer
  • Meeting and Visit with Partner channel/ LG channel

Trainer

SBI CARD (Payroll Om Innovation )
Gurgaon
11.2011 - 06.2016
  • Conducting training to new hired batches
  • Software , Product , Process training and the required skills for collection
  • Provide refresher training in every week to low performer
  • Live call barging and provide required feedback to tell caller
  • Handling the team in absence of team Leader
  • Identify coaching needs and deliver coaching session
  • Participate in the recruitment and interview process

Excutive

SBI Card Payroll (Om Innovation )
Gurgaon
12.2009 - 11.2011
  • Handling escalation calls where cm threatening for legal
  • Understand business requirements and interpret to provide meaningful analysis to facilitate the customer
  • Provide correct resolution for the concern of the cm with various tools
  • Actioning cases which are capture in Delite

Education

MBA - Finance & Marketing

Swami Vivekanada Subharti University
Meerut
12-2003

Skills

  • Expense Tracking
  • Policy Implementation
  • Training
  • LMS( E-learning)
  • Staff Development
  • Sales Techniques
  • Problem Solving
  • Team Leading

Languages

Hindi
First Language
English
Elementary (A2)
A2

Accomplishments

  • 2 Times awarded as best Process Trainer ( Collection Process)
  • Performer of month Aug'17 ( Sales Process

Certification

  • DRA certified in 2016
  • Facilitation Skills & Stakeholder Management in Dec'23 From Crucible Consultive

Timeline

Manager

SBI CARD (Payroll Calibehr)
10.2016 - Current

Trainer

SBI CARD (Payroll Om Innovation )
11.2011 - 06.2016

Excutive

SBI Card Payroll (Om Innovation )
12.2009 - 11.2011

MBA - Finance & Marketing

Swami Vivekanada Subharti University

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Amardeep Sharma