Swati Singh
Summary
I am eager to contribute my expertise to a forward-thinking organization by engaging in challenging projects with a positive attitude. I excel in managing and synchronizing efforts across diverse teams to ensure seamless execution and alignment with project objectives. My reliability is demonstrated through consistently meeting deadlines and maintaining project schedules, which guarantees timely completion and achievement of goals. Committed to continuous learning, I stay updated with the latest industry trends and technologies, fostering ongoing professional growth. My adaptability allows me to respond effectively to changing demands and environments, optimizing outcomes. As a collaborative team player, I am dedicated to creating a positive and productive working environment, working together with colleagues to achieve shared goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Marketing Engineer
Dell Technologies
11.2022 - Current
- Developed a Total Cost of Ownership (TCO) tool that enables detailed comparison of pricing and power consumption across different server models. This tool has led to an approximately 30% reduction in TCO, based on specific customer requirements. By providing a clearer understanding of cost implications, this innovation enhances decision-making and supports more cost-effective purchasing strategies.
- Created detailed presentations for internal stakeholders, highlighting technical features and supporting product positioning and market strategy, which improved team alignment and product advocacy.
- Supported RFP responses, contributing to successful proposals and securing deals, thus strengthening client relationships and winning contracts.
- Co-authored white papers with Amdocs and Jio on 5G services, establishing industry thought leadership and showcasing the benefits of our solutions.
- Led field engagements and demos, including sessions for Product Managers, to effectively demonstrate product capabilities and drive adoption.
- Facilitated product workstream programs to ensure technical proficiency and strategic alignment, enhancing operational efficiency and partner collaboration.
Lead Integrator
Wipro India Pvt Ltd
07.2022 - 11.2022
- Tested applications for accuracy, functionality and compatibility across various platforms and environments.
- Created detailed documentation including process flows, user manuals and training materials for end users.
Technical Authority Expert
Ericsson Managed Services
04.2020 - 07.2022
- Conducted regular health checks and performance evaluations to ensure optimal operation and reliability of telco core nodes, leading to improved system stability and performance.
- Provided support during off-hour software deployments and respond to outages, ensuring compliance with Service Level Agreements (SLAs) and minimizing downtime
- Address and rectify customer complaints and network issues, leading to higher customer satisfaction and better service quality.
- Prepare and execute MOPs for operational tasks, ensuring structured and efficient procedures.
- Monitor Key Performance Indicators (KPIs) to ensure network performance standards are consistently met, facilitating proactive performance management.
- Perform troubleshooting to diagnose and resolve network issues, contributing to faster problem resolution and enhanced network reliability.
Cloud Core Presales Solution Engineer
Nokia Presales cloud
10.2017 - 04.2020
- Provide deep technical knowledge and expertise on cloud core solutions, including architecture, deployment, and integration, to guide customers in understanding how these solutions can meet their specific business needs.
- Engage with potential and existing customers to gather requirements, understand their challenges, and tailor cloud core solutions that address their needs effectively.
- Develop and present customized cloud solutions, including designing architectures and demonstrating how the proposed solutions can solve customer problems or enhance their operations.
- Create and deliver proof of concept demonstrations and technical presentations to showcase the capabilities and benefits of the cloud solutions, helping customers visualize the value and functionality.
- Collaborate with sales teams to prepare detailed technical proposals and responses to Request for Proposals (RFPs), ensuring that the proposed solutions align with customer requirements and company offerings.
- Provide pre-sales technical support by addressing customer inquiries, troubleshooting technical issues during the sales cycle, and ensuring that technical solutions are feasible and viable.
- Provided insights on cloud technology trends, market developments, and competitor solutions to effectively position the company's offerings and respond to customer needs with up-to-date information.
- Build strong relationships with customers and partners, acting as a trusted advisor to foster long-term partnerships and facilitate successful sales outcomes.
- Gather customer feedback and insights to help improve product offerings and refine solution strategies, contributing to continuous improvement and innovation.
Assistant Engineer
Ericsson India Global Services
03.2015 - 09.2017
- Managed end-to-end deployment of networks, including site surveys, equipment installation, configuration, and integration.
- Performed routine maintenance and troubleshooting of optical transmission systems to ensure optimal performance and minimal downtime.
- Monitored network performance using advanced diagnostic tools, analyzing data to identify and resolve issues proactively.
Education
Bachelor of Technology - Electronics And Communication
Bachelors in Electronics And Communication
Howrah, Kolkata06-2014
12th Grade (ISC) - Science
Agrasain Balika Siksha Sadan
Kolkata01-2010
10th Grade (ICSE) - Science
ST.Helen's
Kolkata04-2008
Skills
- Senior Technical Marketing: Expertise in developing and executing technical marketing strategies, creating compelling product content, and supporting sales efforts with technical insights
- Product Management: Proficient in defining product vision, managing product lifecycle, gathering requirements, and ensuring alignment with business goals
- Technical Authority Expert: Recognized authority in technical domains with deep knowledge and expertise, providing guidance and solving complex technical challenges
- Solution Engineer in Presales: Skilled in designing and presenting technical solutions, conducting product demonstrations, and supporting the sales team with technical expertise
- Lead Integrator: Experienced in managing and coordinating the integration of complex systems, ensuring seamless implementation and operation
- Tools and Innovations: Proficient in developing and utilizing various tools to enhance product features, performance, and cost-efficiency
- Customer Engagements: Strong capability in interacting with customers, addressing their needs, and ensuring high satisfaction through effective solutions
- Partner Engagements: Skilled in collaborating with partners to co-develop solutions, create joint value propositions, and strengthen business relationships
Certification
- Certified Scrum Master (CSM)
- Done training of Generative AI
- Pursuing Amazon Web Services (AWS) - Amazon web services (EC2, ELB, VPC, S3, , IAM, RDS, Route 53, CloudWatch, SNS)
Accomplishments
Dell Technologies
- Participated in Mobile World Congress 2024 to showcase Dell's strategy on Telecom Core Infrastructure and Next-Generation Operations.
- Awarded the Inspire Award for exceptional contributions to 5G core sessions, MWC messaging, and driving the Telco Core initiative.
- Received Appreciation for meeting the stringent timelines of Requests for Proposals (RFPs).
Ericsson Global India Private Limited
- Engaged in the Young Talent Forum 2021, a program initiated by the Head of Service Area Managed Services Networks.
- Honored with the Impact Award 2020 for successfully meeting all challenges and customer requirements.
- Received the Key Value Contributor Award 2020 for executing operational activities effectively under challenging conditions.
- Recognized for contributions to the Diversity and Inclusion program and received “Making the Difference” appreciation for the Telco project.
- Awarded “The ALLSTAR” for outstanding performance and effective handling of operational activities in the Telstra domain.
Nokia Connected Services
- Earned the Excellence Award for delivering a compelling 5G presentation to senior management.
- Received the Celebrate Excellence Award from the CT Team for the Ooredoo Tunisia E2E Cloud Core Modernization Deal, going above and beyond to secure the deal.
- Awarded the Appreciate Excellence Award from the Cloud Solutions WCE Lead for exceptional efforts in providing high-quality solutions under tight deadlines.
- Recognized with four awards for excellence within two years for consistent outstanding performance
Timeline
Senior Technical Marketing Engineer
Dell Technologies
11.2022 - Current
Lead Integrator
Wipro India Pvt Ltd
07.2022 - 11.2022
Technical Authority Expert
Ericsson Managed Services
04.2020 - 07.2022
Cloud Core Presales Solution Engineer
Nokia Presales cloud
10.2017 - 04.2020
Assistant Engineer
Ericsson India Global Services
03.2015 - 09.2017
Bachelor of Technology - Electronics And Communication
Bachelors in Electronics And Communication
12th Grade (ISC) - Science
Agrasain Balika Siksha Sadan
10th Grade (ICSE) - Science
ST.Helen's
Similar Profiles
Reventh Raj YataReventh Raj Yata
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
M.Banu PrakashM.Banu Prakash
Senior Analyst, Sales at Dell International Services (Dell Technologies)Senior Analyst, Sales at Dell International Services (Dell Technologies)
Reginald WilkinsonReginald Wilkinson
Quality Engineer at DELL TECHNOLOGIES / DELL EMCQuality Engineer at DELL TECHNOLOGIES / DELL EMC
Priyanka SalgaonkarPriyanka Salgaonkar
Senior Technical Marketing Engineer at Shrihans Electricals Pvt LtdSenior Technical Marketing Engineer at Shrihans Electricals Pvt Ltd