Swati Singh
Mumbai
Summary
Results-driven professional with over 17 years of expertise in customer service and operations within the freight forwarding industry. Proven success in optimizing processes, enhancing customer satisfaction. Adept at developing strategic initiatives and implementing solutions for superior business performance. Seeking a challenging senior management role in a dynamic freight forwarding company to contribute extensive industry knowledge.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Senior Manager - Operations & Business Development
Savino Del Bene
08.2024 - Current
- Lead and manage day-to-day operations for the company’s western division, optimizing workflow and operational efficiencies
- Build and maintain strong relationships with key clients, ensuring excellent service delivery and client satisfaction
- Collaborate with cross-functional teams globally to deliver integrated logistics solutions for clients across industries
Senior Manager- Coordinaton
WIZ Logtec India Pvt Ltd ( Formely M+R Logistics India Pvt Ltd)
12.2018 - 03.2024
- Spearheaded implementation of streamlined customer service processes, reducing response times and increasing customer satisfaction
- Led team, fostering customer-centric culture, and provided ongoing training to enhance team skills
- Developed and maintained strong client relationships, ensuring high levels of client retention
- Collaborated with sales team to identify upselling and cross-selling opportunities, contributing to increased revenue
- Implemented quality assurance program, resulting in decreased service errors and improved overall service delivery
Manager - Customer Service
C.H. Robinson Worldwide Freight India Pvt Ltd
08.2007 - 12.2018
- Maximized revenue through cross-selling and deep-selling various services
- Coordinated with overseas offices for efficient shipment execution
- Planned and executed sales packages emphasizing import and custom house brokerage services
- Collaborated with Operations for optimal customer freight handling
- Collaborated with Finance and Accounting for accurate processing of accounts receivables and payables
Business Development Manager
Gati Ltd
03.2005 - 03.2007
- Led initiatives in Hyderabad/Mumbai, improving business
- Expanded markets, increased revenue through cross-selling
- Managed positive relations, expanded market presence
- Generated key accounts, collaborated for seamless operations
Education
MBA - International Business
Symbiosis Institute of Management Studies
01.2003 - 01.2005
Bachelor of Science - undefined
Punjab University
01.1999 - 01.2002
Skills
- Strategic Leadership
- Business Development
- Analytical Thinking
- Process Optimization
- Relationship Management
- Global Business Acumen
Timeline
Senior Manager - Operations & Business Development
Savino Del Bene
08.2024 - Current
Senior Manager- Coordinaton
WIZ Logtec India Pvt Ltd ( Formely M+R Logistics India Pvt Ltd)
12.2018 - 03.2024
Manager - Customer Service
C.H. Robinson Worldwide Freight India Pvt Ltd
08.2007 - 12.2018
Business Development Manager
Gati Ltd
03.2005 - 03.2007
MBA - International Business
Symbiosis Institute of Management Studies
01.2003 - 01.2005
Bachelor of Science - undefined
Punjab University
01.1999 - 01.2002
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