Swati Singh
Gurugram
Summary
To work in challenging atmosphere that provide me with ample opportunities to enhance my skills and to make a significant contribution to the organization.
Overview
8
8
years of professional experience
Work History
CUSTOMER RELATION MANAGER, DECEMBER 2024 - PRESENT
SEEDWILL CONSULTING PVT.LTD
GURGAON
12.2024 - Current
- Handle face to face client interaction
- Resolving customer complaints or queries brought to your attention
- Keep record of interactions with clients in the CRM software
- Create plans to address clients - business needs
- Schedule regular meeting with clients to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure timely issue resolution by taking required steps thereby avoiding any escalations
- Visiting and coordinating with clients to solve all the day to day operational quarters of the company
- Plan day to day activities to complete assignments within the deadline
- Responsible for client satisfaction to high service quality standards - consistency in experience backed up by constant monitoring and necessary enhancement
- Managing post booking customer services till delivery / possession stage.
CUSTOMER RELATION MANAGER
ANAROCK PROPERTY PVT. LTD.
04.2024 - 11.2024
- Working on Ansal Housing & 4QT Software
- Planning, Execution & Keeping track of the Projects
- Supervising customer service representatives
- Ensuring that customers receive the quickest service possible
- Collecting customer payments
- Issuing customer refunds
- Taking customer complaints to upper management if necessary and providing resolutions also
- Generating reports for upper management
- Maintain database of customers for follow-up
- Strong information management ability, particularly MS Excel, MS Word, Power point presentation
- Handling operations like Maintenance, resources Management, communication
- Experience in Vendor Management
- Experience in determining a course of action to resolve customer problems
CUSTOMER RELATION MANAGER
DWARKADHIS PROJECTS PVT. LTD.
10.2022 - 03.2024
- Working on Far vision software
- Create comprehensive transfer sets for clients, ensuring accuracy and completeness in documentation
- Facilitate the issuance of allotment letters and oversee the preparation of Builder Buyers Agreements for clients
- Draft and vet transfer files
- Assist customers in updating their payments, providing timely and accurate information on financial transactions
- Build and maintain strong relationships with clients, addressing their concerns and providing excellent customer service
- Generate regular reports on the status of transfer, payments, possession and registry of units
CUSTOMER RELATION MANAGER
TERRA REALCON PVT. LTD.
10.2019 - 09.2022
- Working on ping solution software
- Preparation of various document letters like builder buyer's agreement, maintenance agreements, demand letter, provisional agreements, allotment letter, reminder letter, receipt, and closer sheets etc
- Fulfilling customer requirements of Receipts, account status, bank documentation like Permission to mortgage, tripartite agreement and NOC's
- Effectively manage and build customer relationships across the entire life cycle of customer with the organization
- Responsible for both Inbound and Outbound Customer Query calls
- Inter-departmental coordination with the responsible executives, authorities for managing day-to-day activities as well as interact with channel members as well as when required client
BACK-OFFICE EXECUTIVE
CENTRAL POINT PET HOSPITAL
07.2017 - 08.2019
- Resolving customer's grievances through phones, emails, and written letters
- Maintaining and developing relationships with existing/new clients via telephone calls
Education
Ph.D. - Ancient History
ALLAHABAD UNIVERSITY
ALLAHABAD M.A. -
ALLAHABAD UNIVERSITY
ALLAHABADB.A. -
ALLAHABAD UNIVERSITY
ALLAHABADIntermediate - ARTS
UP BOARD
ALLAHABADSecondary - ARTS
UP BOARD
ALLAHABADSkills
- Extremely dedicated CRM profession
- Documentation and reporting
- Customer Relationship Building
- Time Management
- Negotiation
- Property Management expert
- Emotional Intelligence
- Client relations expert
- Contract Negotiations expert
- Collection, Recovery, settlement Management
- Maintain Google sheet
- File Management
- Coordinate Sales Team
Accomplishments
- Passed in CCC with C Grade
- Did a course on Advance computers & Advance Excel
- Typing Hindi and English (30-45 wpm)
- Video Editing
- Learn Power BI
- Vlogging
Languages
- Hindi
- English
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Personal Information
Date of Birth: 16/01/92
Timeline
CUSTOMER RELATION MANAGER, DECEMBER 2024 - PRESENT
SEEDWILL CONSULTING PVT.LTD
12.2024 - Current
CUSTOMER RELATION MANAGER
ANAROCK PROPERTY PVT. LTD.
04.2024 - 11.2024
CUSTOMER RELATION MANAGER
DWARKADHIS PROJECTS PVT. LTD.
10.2022 - 03.2024
CUSTOMER RELATION MANAGER
TERRA REALCON PVT. LTD.
10.2019 - 09.2022
BACK-OFFICE EXECUTIVE
CENTRAL POINT PET HOSPITAL
07.2017 - 08.2019
Ph.D. - Ancient History
ALLAHABAD UNIVERSITY
M.A. -
ALLAHABAD UNIVERSITY
B.A. -
ALLAHABAD UNIVERSITY
Intermediate - ARTS
UP BOARD
Secondary - ARTS
UP BOARD